Spyware Sucks

I had a very productive (and very early morning) teleconference with the Senior Spyware researcher at Trend today, as well as with an Internal Expert at the same company, regarding the various false positives previously reported in this Blog and usability issues affecting various versions of Trend Antispyware (web, consumer and small/medium business).

Now, I'll admit, after barely three hours of sleep I was not my normal sharp self, but we still managed to get a lot of work done.

Now for the good news:

Adgoblin false positive - fixed in an upcoming definition update (the lead developer at Camtasia will be very pleased to hear about this)...

Bonzi false positive - fixed in an upcoming definition update

bjkh_coolwebsearch false positive - fixed in an upcoming definition

Problems with mvps.org HOSTS file (malware site entries being detected,but routing to local host not being detected) - flagged for attention of AV team.

Not being able to selectively delete 'threats' in the SMB version - roadmapped - hopefully will be fixed in the future.

Let me be very clear about this... Trend have been extremely responsive, and have gone to a lot of trouble to liaise with me and address *all* problems that I have raised with them.   A lot of companies *listen*, but not many companies *act* so promptly on complaints or problems brought to their attention.

There is still a lot of work to be done regarding usability and network issues (SMB version) but I am very confident that Trend are listening, and more importantly, acting quickly on feedback from their customers.