Manually uninstalling the Worry-Free Remote Manager (WFRM) 1.0 / 2.0 Agent

steveb — Wed, 08 Sep 2010 05:00:00 GMT

When upgrading to WFBS and WFBSA 6.x from previous versions of Trend Micro WFBS and CSM for SMB, I've had multiple times where the Worry-Free Remote Manager Agent install fails and gives the following pop-up error:

Unable to load Library C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{43F8CF32-15B7-44DD-A01D-A3372DD2856E}\zlib1.dll.

If you run across this, Trend has a great KB that will walk you through doing a manual removal. If you keep the GUID in your Worry Free Remote Management Console, then you can do a copy and paste into the new install of the agent and you'll be set.

If you don't feel like clicking through to the KB, here's a copy of it as of 9/8/2010:

Manually uninstalling the Worry-Free Remote Manager (WFRM) 1.0 / 2.0 Agent

Solution ID: EN-1035023
Product: Client Server Messaging Security for SMB - 3.5, 3.6; Client Server Security for SMB - 3.5, 3.6; Worry-Free Remote Manager - 1.0
Operating System: Windows Server 2003 Standard Edition - SP1; Windows 2000 Server - SP4
Published: 4/3/2009 1:00 AM

Solution: Public

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Please do the following:

1. Stop the Trend Micro Worry-Free Remote Manager Agent service.

   a. Click Start > Run.

   b. Type "cmd" on the command line and then press the Enter key.

      Run this command:
      net stop Trend Micro Worry-Free Remote Manager Agent


2. Remove the Trend Micro Worry-Free Remote Manager Agent service.

   a. On the command line, use the change directory (cd) command to go to the WFRM Agent directory.

   b. Run this command:

      TMICAgent -u

3. Remove the program files.

   Delete [agent install directory] – WFRMAgentForCSM

4. Open the Registry Editor (regedit.exe) and then remove these registry keys:

   Important:Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

   • HKEY_OCAL_MACHINE\SOFTWARE\TrendMicro\TMIC4CSM\Agent\...

   • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ 23FC8F347B51DD440AD13A73D13A73D22D58E6

   • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\23FC8F347B51DD440AD13A73D13A73D22D58E6

   • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{43F8CF32-15B7-44DD-A01D-A3372DD2856E}

   • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{43F8CF32-15B7-44DD-A01D-A3372DD2856E}

   • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_\{43F8CF32-15B7-44DD-A01D-A3372DD2856E}

5. Remove the WFRM Agent shortcut from the Start menu.

   a. On the desktop, click My Computer.
   b. Change the current directory to ..\Documents and Settings\All Users\Start Menu\Programs.
   c. Delete the Worry-Free Remote Manager Agent folder.

EBS Console freezing or needing to restart SBS 2008 once a week or so? Look here for your answer.

steveb — Thu, 12 Feb 2009 06:00:00 GMT

Thanks to Chris Puckett and his team for working on this to get a resolution. We have seen this primarily with Trend Micro (our primary anti-virus product) but it is happening with any product using TDI, so if you are getting similar behavior from your server(s), get this hotfix! See the SBS blog post.

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Manually uninstalling the Worry-Free Remote Manager (WFRM) 1.0 / 2.0 Agent

EBS Console freezing or needing to restart SBS 2008 once a week or so? Look here for your answer.