My new Cult Film - Geek Squad
I was at a major Best Buy today and got a great idea for a movie. It's called Geek Squad. Basically, I'd take the same storyline as Oz but all the villians would be members of a group known as the Geek Squad. All the new guys that come into the prison will be forced to buy really sucky extended warranties for ridiculous prices. If you didn't buy the stupid extended warranty you'd get screwed if you ever needed anything , and if you did buy the extended warranty, you'd get screwed even worse. They'd rule through fear and unprecedented incompetence.
So maybe I'm being a bit unfair comparing the Geek Squad to a bunch of criminal sodomites who rule through brutality, but I don't think I'm off by much. Have you heard the speech they give people trying to buy stuff? When i bought my last tablet, they tried selling me a warranty and when I didn't want it I got a story about how two women bought the same model tablet earlier that week. One got the warranty, the other didn't. The guy proceeds to tell me that both tablets were defective and one lady got everything fixed and replaced, the other one had to shell out $400.00. Brilliant sales strategy there Geek Squad - tell me that at a minimum 100% of the tablets you sold this week were defective. If I actually believed any of this crap I would have run for my life.
Earlier today i go to visit the Geek Squad with a notebook I bought there. But I didn't get the warranty and it was 4 years ago. Guess what? They can't do a thing about it. then the clown behind the counter tells me that I should send it to the Toshiba distributor b/c that's all they do anyway. And to make me feel better about it he says "even if we did handle it for you , you wouldn't get it back for 3 weeks to a month ". Wow! that really makes me want to buy something there again.
What does Best Buy think, that buy coming up with some annoying gimmick like the "Geek Squad" that it's so cute that everyone will overlook the terrible service there. Gee, I wonder how well that's working for them ?
Please Best Buy - shoot every member of the geek squad and stop with the dumb gimmicks. Replace it with a tiny bit of real customer service - the world will be a much happier place because of it.