Much fanfare, party hats, whistles….. massive advertising…..
Office 365 is here…. but is it?
Right now, as I type this I am on the phone to Microsoft Online Services technical support whom obviously have had completely ZERO, nil, nada training in BPOS to Office 365 migrations. Worse, they are obviously embarrassed about it.
Simple example… I have a small customer of 20 users on BPOS. They want on Office 365 now, and I am trying to initiate the migration request. Reading this page linked directly from Microsoft's own transition pages…
Sign in to the Office 365 portal using the same credentials you used in BPOS and then see Set up your desktop for Office 365. For information about using Lync 2010, see these Lync quick start guides and the Lync section of the Getting started page.
Really? Well I have tried this now with three sets of BPOS user admin accounts and guess what…. you can't logon. Worse, the technical support team don't know why, nor understand that instruction.
I thought then that I might be missing some step, so went back to the Administrator instructions linked from the same Microsoft transition pages where I read this:
For each subscription that you have, make sure that contact details for both the account owner and service administrator are up-to-date.
Monitor these email addresses regularly to check for email communications about transition.
Add @email.microsoftonline.com to your safe senders list to make sure you receive communications from Microsoft Online Services.
Ummm.. ok? What exactly does this mean? I am the admin, and do already monitor these addresses. I am beginning to think that, in fact, Office 365 isn't quite as ready as Microsoft would have you believe for BPOS customers.
Bit of a #FAIL and very unclear as to what we have to do to initiate our customers migrations. Please fix it Microsoft.
...especially considering the client the OEM products are aimed at.
Over this holiday, I have helped my Mum setup a new home PC. Two full days I have been at it. Its not that it would not have worked out of the box, but it would have simply not been "right".
Firstly, the computer is an excellent one apart from this stupidity by the OEM partner (in this case Sony). The same problem also exists on the equivalent Lenovo so I am not picking out one particular vendor. This computer is one of the new All in one touch screen systems. Like I said, pretty impressive apart from this annoying need for vendors to install crapware. Some examples of what I have had to do, and my Mum should not be expected to do!:
- Figure out that Sony had completely disabled Internet Explorer as the default browser and installed Chrome. Reinstalling IE9 and setting defaults was not enough, I had to make registry changes! Not good!
- See that Sony had installed a load of bloatware applications that were scanning for media completely inefficiently and slowing the fast system to a crawl.
- MY MAIN GRIPE: See that not only had Sony not provided Recovery media (they want 50 Pounds for that here in the UK where I am staying), but they had deliberately NOT put the software on the system that creates the recovery media! That is awful for an amateur user!. I had to go to the Sony site, download a thing called Sony VAIO care and then update that again, then create the recovery media. Terrible!
Rant over! For now! ;)