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MSHTML.DLL Crashes, IE7 (March 20th Build) and Google Desktop

I had some pretty major crashing on the new build of IE7 whereas the previous build worked just fine.   The error reported is:

Faulting application iexplore.exe, version 7.0.5335.5, faulting module mshtml.dll, version 7.0.5335.5, fault address 0x000d850d.

For those that do not browse the usergroups, the fix that worked for me is to disable the Web History checkbox in Google Desktop indexing options.

Posted: Wed, Mar 22 2006 12:53 by NickWhittome | with 66 comment(s)
Filed under:

Comments

Iman said:

thanks a lot
my problem is solved with your tip.
# March 27, 2006 3:33 AM

Doug Johnson said:

Removing the "Web History Checkbox" fixed a crashing problem for me too. My fault address was a bit different 000d7713, but the problem is now gone. THANKS.

I was able to isolate the IE7 problem to the opening of a new child window when using a <href target=_blank> or javascript window.open. The child would always load fully and then crash about 2 seconds later. I created a very simple web page to prove this is all it took.

I know Google and Microsoft arent very good friends, but ....
# March 27, 2006 5:44 PM

Michael Ovesen said:

Same here on a Danish Windows XP version of with Desktop Google and iexplore.exe, version 7.0.5335.5

modul mshtml.dll, version 7.0.5335.5, fejlagtig adresse 0x000d7713.

feljagtig adresse = Wrong address.

Solved by disable Google Desktop Search Weboversigt as others have found. Thanks..

# April 14, 2006 3:08 AM

Jeep said:

That solved my problem too, thanks a lots for your help
# April 15, 2006 11:39 PM

Edgardo said:

Awesome! Had the same problem with the latest IE7 beta.
# May 3, 2006 1:46 PM

Rave said:

This has been resolved. Download the latest Desktop from Google. Refer to the article at http://msdn.microsoft.com/ie/releasenotes/default.aspx
# May 31, 2006 4:36 AM

exontes zilon said:

THANKS
sotiris
# June 3, 2006 10:36 AM

Jon said:

Good catch, thanks!
# July 6, 2006 4:54 PM

IE Sucks said:

Thanks, That worked.
# August 29, 2006 6:12 PM

Extremevalue said:

You guys rock. It solved my problem too.

# October 19, 2006 10:44 PM

iHWAN said:

I have this problem too.

Thanks a lot. ^^

# October 22, 2006 7:12 PM

Ludi Cosman said:

This helped! Thanks.

# October 23, 2006 1:42 PM

Cristian Chirita said:

Best tip.

Solved the issue. whiout .net sdk, dll,etc.

Thanks a lot.

# October 24, 2006 5:32 AM

NickWhittome said:

Wow, what happened recently that this thread came back to life!   ???

# October 24, 2006 6:26 AM

Jim said:

Running public release of ie 7 and had this happen.  Haven't had a chance to d/l the latest version of the google desktop search but will give it a try and report back.  Thanks!

# October 27, 2006 7:58 PM

cb103 said:

Thank you for your solution...! My problem has solved...

Good post

# November 5, 2006 5:03 AM

Jim said:

Nice Shot! I've been fighting this one since the final release of IE7. Seems it'd be easier to find by now or that Google would post it also.

Thanks!

# November 13, 2006 11:54 AM

Nagesh said:

Thanks it solved my problem also

# November 14, 2006 7:28 PM

Tanker Bob said:

Fixed my problem as well. Many thanks!!!

Firefox 2.0 is still my primary browser, though.  IE7 still doesn't come close for compatibility, security, or features.

# December 2, 2006 3:34 PM

tdaxp said:

What a joke: I had some pretty major crashing on the new build of IE7 whereas the previous build worked just fine. The error reported is: Faulting application iexplore.exe, version 7.0.5335.5, faulting module mshtml.dll, version 7.0.5335.5, fau...

# December 7, 2006 6:45 PM

Jacob Theunisz said:

Wonderful! I spent weeks trying to reinstall IE6 and IE7 (following various leads on the internet, mostly related to IE6) and then it turns out that it is related to Google Desktop! A good thing Firefox was not affected by this problem, because the error occurred on the very first page IE7 goes to after installation, namely the one asking for a search provider!

# December 29, 2006 3:50 PM

Alf said:

This bug still occurs on a computer where Google Desktop was never installed.

Flushing the history could make it for a few minutes, but IE still crashes during regular surfing ...

any idea?

# January 13, 2007 8:29 AM

Jason said:

Wow, I've been spinning my wheels trying to figure  out why this problem was happening and this tip fixed it for me as well.  Thanks so much.  I don't think I would have ever figured it out otherwise.

# January 17, 2007 3:50 PM

Ali G said:

grate it also solved my problem

what a shittttt

google desktop /=/internet explorer

# February 7, 2007 5:12 AM

rlk said:

this is lame but can I find the history todisable?

# February 9, 2007 8:27 AM

rlk said:

Hi - Google is not installed on the computer and it started happening when it was 6.0 - any ideas what I should do - can't seem to have anything else logged.

# February 9, 2007 8:58 AM

CJ said:

Same as rlk - Google is not installed and still constantly crashing. Any Ideas? Get the MSHTML.DLL error and a Kernel.dll error.

# February 22, 2007 2:48 PM

Nicky said:

Thanks a lot. Disabling the web history worked perfectly.

# March 7, 2007 12:59 PM

Miroku said:

OH MY GOD!!!! THANK YOU SO MUCH!!! This really helped me out. My girlfriend has the same crashing problem I'm going to tell her to do this asap.

# April 5, 2007 11:25 PM

NickWhittome said:

It really does amaze me how many people this problem affects.   Surely there is a new version of Google desktop by now?

Nick Whittome

# April 6, 2007 1:38 PM

Dreb said:

That has been plagging me for over a month.  Nice work

# April 20, 2007 12:12 AM

mor_feusz said:

I do not have any google software (only Windows and Office ONLY and i have this error

# April 24, 2007 6:55 AM

Bret said:

This fix miraculously worked for me also!! And none of the many other fixes (disabling addons, etc.) worked for me. This is great! Thank you very much.

# April 27, 2007 7:49 PM

valle said:

It worked! thank you so much! I've been having this problem since this morning. Thank you once again!
# April 28, 2007 8:22 AM

Sabu Gopinath said:

It worked. Thanks to the suggestion.
# May 16, 2007 3:15 AM

Jon said:

If I could have gotten IE to open without crashing immediately, I may have been able to find this info.  Too late--Google desktop has been removed.  As my mother always said, "If you can't play nice, you can't play at all."

# June 7, 2007 10:42 PM

no name said:

i have no google desktop and have this problem.

what am i suppose to do?

# June 13, 2007 1:59 AM

Jeanette said:

I'm having this problem with IE 7, Win XP SP2, but no Google Desktop.  Google toolbar is installed, but I looked through the options for anything that said history - no go.  Any ideas?  Thanks

# June 20, 2007 10:55 AM

michelle cunningham said:

holy cow!!  thank you soooo much!  you just saved me some major cuss words.

# July 6, 2007 2:12 PM

RIck van Valkenburg said:

Thank you. Thank you! I wish googling this problem brought up your answer quicker...

# July 14, 2007 11:26 AM

Marcelo Celani said:

Nick

Thank you very much. This worked for me too.

Marcelo from Argentina

# July 15, 2007 2:44 PM

katiesam said:

THANK YOU THANK YOU THANK YOU .. after hours and hours of searching the web, reading numerous sites, solutions, microsoft help files, uninstaling and reinstalling IE7 more times than I care to remember, finally you've solved my problem!!!

To think that it was google causing my problem all along!

You've saved me from a long night of frustration!

# July 22, 2007 7:21 PM

Pat Hughes said:

Same issue different cause:

It would seem most if not all plugins and active X controls hook to the MSHTML.DLL

So in my case JAVA and Google did not resolve it it was every time the user went to a site with any Flash graphics. Disable the Flash plugin IE stable but of course no Flash graphics load. Reinstall the Shockwave Flash plugin - issue resolved.

So you may have to work through disabling and reinstalling several plugins to fix this issue.

# August 29, 2007 12:05 PM

David from Ft Lauderdale said:

System crash not only IE but almost all apps. Bellouth (ATT) isp is powered by Google so the generals fix was perfect.

# September 30, 2007 7:53 AM

Gurcan said:

Mine was resolved by reinstalling the Shockwave plugin as well.

# October 28, 2007 10:02 PM

So, Anyway… » Blog Archive » IE7 and Google Desktop said:

Pingback from  So, Anyway&#8230;  &raquo; Blog Archive   &raquo; IE7 and Google Desktop

# January 31, 2008 1:28 PM

So, Anyway… » Blog Archive » IE7 and Google Desktop said:

Pingback from  So, Anyway&#8230;  &raquo; Blog Archive   &raquo; IE7 and Google Desktop

# January 31, 2008 1:28 PM

C. Gaston said:

Thank you! I'm using Yahoo as my search engine, and it's working just fine.

# April 15, 2008 4:08 PM

Paul said:

Having this issue, but with MS Outlook 2k3 running in cache mode. Any ideas? AIM: paulmountcastle

# April 16, 2008 4:29 PM

Paul said:

I'm experiencing this issue, but with MS Outlook 2k3 running in cache mode. Any ideas? AIM: paulmountcastle

# April 16, 2008 4:31 PM

SloppyGoat said:

But I don't even use Google Desktop and I get this same error!

# May 23, 2008 9:55 PM

mr Bo from Denmark said:

Thank you for the Informations... I had great troubles by correkting the browser settings fast enough before the error message appeared and freezed the IE7 browser window...Frame with the error: "AppName: iexplore.exe AppVer: 7.0.6000.16674 ModName: mshtml.dll

ModVer: 7.0.6000.16674 Offset: 0003c2a5"  

By Keeping on hunting the

"Tools" ->  Delete Browsing History" I succeded eventually fast enough..After Deleting...  I could set up another default search engine at the little pull down arrow at the "Magnifier class". Left click again and setup the "Change Search Defaults" for making permanent setting.  Without you information I'd never come through.. Even though the Firefox did the job as long as I could search your sollutions at the internet. I'd already tried to roll back to IE6 and to install XP sp3 but the error kept on until the solution above.. Microsoft homepage dissapointed in no help to the issue

# July 15, 2008 4:42 PM

Sarah said:

I love you guys!

I had this same problem and it turned out to be Flash!

WOOOOOOOOOOOOOOOOOOO!

# July 22, 2008 10:15 PM

Gaurav said:

Thanks a lot dude i also have the same problem but it got resolved thankkkkkkkkkkkkkkkkkkkkkkkkkksssssssssssssss a ttooooooooooooooooooooooooonnnnnnnnnnnnnnnnnnnnnnnnnn

# July 31, 2008 11:41 AM

Aman said:

Hi, i have same issue with IE 7 with mshtml.dll error. I don't have any google desktop. please advise any other possible solution.

# August 29, 2008 9:03 PM

Jason said:

I just came across this error as well. (no google software installed)  For me, the error started happening every time I hit "home" with my home page set to "www.msn.com." (crashed using the default as well -- has a different address but still pointed to msn.com)

I just pointed "home" to a different site and the problem went away.  Oddly, you can add msn.com as a second homepage without the error showing up.  I guess the error just happens if MSN's homepage is at the top of your "home pages" list.  Dunno if it will work for you, but it's worth a shot.

# September 23, 2008 10:57 PM

it jkhan said:

awesome! fixed my problem!

# October 20, 2008 12:55 PM

Haggis said:

Disable flash in the addons if u dont have google installed and see if that helps

# November 4, 2008 8:36 PM

Andy Jones said:

worked for me after trying other solutions. You could have explained the method in more detail.

Select 'tools' menu. In IE browser.

Select 'Delete browsing history'.

Select 'Delete all'.

Select check box 'also delete files and settings stored by add-ons'.

Select 'yes'.

And close.

# November 6, 2008 1:34 PM

fred t said:

just solved my problem using the same tip. THANK YOU !

# April 18, 2009 7:07 PM

Peggy Marks said:

I have the crash regularly. Win IE 7 xp. No matter what I happen to be working on, the page is kicked off after I click send or don't send error report. It happens a lot in windows live hotmail. Drives me nuts. I don't have Google toolbar. I will try the fix. Thanks.

# June 15, 2009 6:25 PM

Jay B said:

Problem started rearing it's ugly head around here too, well spotted and great fixes, saves me some time! ;D

# June 29, 2009 3:59 AM

Uwe said:

facts are mshtml.dll is always involved.  Ms have some fix for ie6 or 7, but I have ie8 and the time to failure is about 2 sec.  Deleting history has absolutely no effect on my pc.  The problem also arises with other apps, like restore points, which uses rstrui.exe and the above dll. If I remove google and use bing or daemon the error still appears after a few seconds.  I don't think it has anything to do with google add-ons.  It is the explorer environment itself.  That MS have no answer only means they are as clueless as any of us.

happy hunting, where are the big guns?

Uwe

# October 31, 2009 6:12 AM

Uwe said:

As a further aside, I have changed to google chrom and have solved that problem.  But that does not solve the others, such as safe points.

Uwe

# October 31, 2009 6:14 AM
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