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It’s about time

Supporting my customers, I get to deal with a wide variety of peripherals and multi-function devices. From a pure administration & functionality standpoint, I prefer (and recommend) Ricoh’s Aficio series of multi-function devices (compared to Canon, Sharp or even Konica/Minolta Bizhubs). ...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Fri, Sep 17 2010
Filed under: Filed under: Small Biz
Which RMM?

Ah, the great debate in the SMB Managed Services realm: what is the better Remote Monitoring & Management (RMM) solution? I don’t know how many times I’ve been asked this question by SMB providers, so I decided it would be beneficial for a no-holds-barred comparison of the products I...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Tue, Mar 3 2009
Filed under: Filed under: Small Biz, Managed Services
You do know about GroupBoard?

Just like they did with SharePoint Services 2.0, Microsoft has released application templates for SharePoint Services 3.0, which can be found here . And while you're there, take a minute to read through the list of Server Admin Templates that are coming soon . . . there's several things in there that...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Wed, Feb 7 2007
Filed under: Filed under: Small Biz, Cool!, WSS / Companyweb
Moving to QuickBooks 2007

Anyone who has spent any time with me is familiar with my complete and utter loathing of everything Intuit. But instead of ranting about how it's an inferior, bloated, poorly-coded application that ignores both IT and accounting best practices, I'm going to provide some hopefully useful information on...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Sat, Dec 16 2006
Filed under: Filed under: SBS, Small Biz
The Winds of Change . . .

Can you believe that this Wednesday, October 25th - marks the 5 year anniversary of the launch of Windows XP? 5 years! Wow, no wonder things have been pretty comfortable and cozy on the help desk front - work with an OS for that long and you're bound to know it inside and out. But alas, progress marches...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Sun, Oct 22 2006
Filed under: Filed under: SBS, Small Biz, Cool!
The Mobilize SMB Tour . . .

Here at Mobitech, we started engaging in Managed Services a few years ago, and have learned a lot of valuable lessons while migrating our business to this new model. Last year, we started the SMB Managed Services Yahoo! Group to provide a resource for SMB VARs who are looking at moving their businesses...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Mon, Mar 20 2006
Filed under: Filed under: Small Biz, Community
Making sense of Best Buy's push into the SMB space . . .

Ok, for those of you who are either outside North America or simply have been living under a rock lately, Best Buy is making a move into the SMB solution space. Specifically, they're rolling out a Best Buy for Business program, and naturally using their Geek Squad as their troops on the ground. Since...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Tue, Mar 14 2006
Filed under: Filed under: SBS, Small Biz
The compromise of SBS . . .

I'm sure that most people here are aware that there are circles in the IT community where SBS is a punchline. One of the most common assertations is that ISA on SBS is a security compromise. So I figured it was time to address this head on. Is ISA on SBS a security compromise? Completely - because the...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Sun, Nov 20 2005
Filed under: Filed under: SBS, Small Biz, ISA, Security
Goodbye HP . . .

I think I might be at a point where I will never sell another HP laser printer again. Ever. Recently (since early this year), we've been selling Okidata color laser printers. We have a couple customers with C7350n units, and a few more with C5150n units (we're using the 5150 ourselves) and everyone has...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Thu, Sep 15 2005
Filed under: Filed under: Small Biz
SMBTN

So, it appears that everyone has survived the first SMBTN Summer Conference. I've got to take my hat off to Roger, Jim and everyone else who put in tons of effort to pull this off. I thoroughly enjoyed the entire event - and the best part is being able to just sit down and visit with everyone else about...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Sun, Jul 17 2005
Filed under: Filed under: SBS, Small Biz, WSS / Companyweb
Free upgrade to Windows XP 64-bit Edition

Eric Fleischman posted this on his blog . . . Eric Fleischman's WebLog : Go from 32bit Windows to 64bit for no cost? Really?: http://blogs.technet.com/efleis/archive/2005/04/25/404133.aspx

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Mon, Apr 25 2005
Filed under: Filed under: Small Biz, Cool!
How Microsoft Is Going To Win The SMB Accounting Battle

(Disclaimer: I am part of the Small Business Accounting beta - but all information provided in this post is publicly available from both Microsoft's web site & various technology 'first looks' reports) If you haven't already heard, Microsoft is prepping a new accounting package aimed at businesses...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Fri, Mar 18 2005
Filed under: Filed under: Small Biz, Cool!, Peachtree
What about the SMB space is so hard to understand?

So, there is a product I like - ok, I *really* like. The only problem is that they don't quite 'get' small business. They were really close. They had a fair price per license on their software - but they required a minimum purchase of 25 licenses. But - they did have a free version. It had the same functionality...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Sun, Mar 13 2005
Filed under: Filed under: Small Biz
Community, Bobcat Ears and Canadians, eh?

So let’s talk about Toronto . Susan already blogged about the hats Cal had made for all of us. We definitely have winter in Omaha , and I’m seriously considering wearing it when I get home. I know several of our customers will absolutely love it J But what about the trip? It was great –...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Wed, Jan 12 2005
Filed under: Filed under: Small Biz, Community
Thanks Tucker!

Earlier this week, we were contacted by a prospective client who wanted us to check out their relatively new SBS install and make sure that everything was up to snuff, and get Exchange working. Now, when Steve relayed to me that we needed to get Exchange working, that bothered me - because this was supposed...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Thu, Dec 2 2004
Filed under: Filed under: SBS, Small Biz, Cool!
Anyone up for some Office Automation?

Ok, I'm going to try to make this quick. After I left the office this afternoon, I stopped to check out the new Best Buy that opened up close to home. While I was there, I picked up the Harry Potter and the Prisoner of Azkaban (great movie - but the book was WAY better.) I want to watch it yet tonight...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Tue, Nov 23 2004
Filed under: Filed under: Small Biz, Cool!
Passwords vs Passphrases - Part 3

Ok, I blogged a couple weeks ago about part 2 of Jesper Johansson's 3 part series in comparing passwords and passphrases. Well, the good Dr. J's 3rd & final installment is now available: http://www.microsoft.com/technet/security/secnews/articles/itproviewpoint110104.mspx

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Wed, Nov 10 2004
Filed under: Filed under: SBS, Small Biz, Community
Poor Man's CRM - Update

Ok - so I'm overdue with updating everyone on the status of this. The bad news is that I don't have anything concrete for you yet. There's just not enough hours in a day to get to everything that I want to get to - and unfortunately, work has been taking a priority followed closely by getting the house...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Tue, Nov 9 2004
Filed under: Filed under: SBS, Small Biz, WSS / Companyweb
Prepping Users for a Network Install

Yesterday, Susan blogged about James who asked about what types of email to send to a client's employees to get them excited about an upcoming install. I started to post a comment on her blog, but decided it warranted a post of its own. Whoa James . . . back up the truck and take a look at where you...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Fri, Oct 29 2004
Filed under: Filed under: Small Biz
It's about time . . .

I may be a bit behind, but I just noticed today that Symantec has finally released an update so that Norton Anti-Virus will play nice with the Security Center in XP SP2 . . . needless to say, it's about time - there's nothing I hate more than having to tell a user “oh, it's safe to ignore that...

Posted to Aimless Ramblings from a Blithering Lunatic . . . by cgross on Fri, Oct 15 2004
Filed under: Filed under: SBS, Small Biz, Community

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