Can't open or save an attachment in Outlook 2003?
Client of mine uses the Fax Server in Small Business Server 2003 and has all faxes come into a "fax" user account. One of the users today was telling me how she was unable to open any of the FAX.TIF attachments anymore and has had other co-workers save them as PDF files and send them to her. Thanks to Live Search... yes, I launched Live Search, not Google, and actually found the answer, can you believe it? Miracles never cease! ;-) Before I was side tracked there by that bit of trivia, I was saying that Live Search pointed me over to the TechNet Forums, yet another amazement for me since I hang out in the newsgroups much more than MS Web forums, well at least up until now.
Check out the thread at http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1482593&SiteID=17 and you'll have the answer if you have been reveiving an error along the lines of:
"Can't create file: Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder".
The error I was getting today was "Can't create file: FAX.TIF. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder". The forum post is dealing with PDF files so it looks like anything could be an issue. The fax.tif is interesting because this office has used the fax server with email since SBS 2000 and I have never ran across one of the users getting this error.
Here is the answer in case the forum disapears on us (not sure of what the retention rate of the MS forums are or will be - I'll ask around. In the meantime:
| 24 Apr 2007, 1:16 PM UTC |
|Answer Re: Can't open or save a pdf attachment in outlook 2003
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Similar to the previous post, I resolved by doing the following:
1. Open REGEDIT.EXE and go to Edit -> Find... In the Find dialog box type "OutlookSecureTempFolder" without the quotes and locate that registry key.
2. That key will contain the actual folder location, and will look like:
C:\Documents and Settings\%USER_NAME%\Local Settings\Temporary Internet Files\OLK#\ (where # is a random letter or number)
3. Copy the location of that folder.
4. Click on Start -> Run... and paste the folder location from step #4 then click OK.
5. Windows Explorer will open that folder. Please, delete all files present.
6. Restart Microsoft Outlook and you should be able to open your attachments.
What's even cooler, is that "Netfelix" created a batch file to remove the temp files from user's profiles who are running into this a lot. Below is what he posted: I've created a batchfile for my users that have run into this problem
del "c:\documents and settings\%username%\local settings\temporary internet files\(OLK folder name)\*.pdf" The OLK foldername can be found in the registry, as stated before, by searching for "OutlookSecureTempFolder"
This was a great way to end the day finding a great and accurate answer, seeing that there is hope after all for Live Search, and that the TechNet Forums had the answer in there while the KB articles were a bit lacking in that they kept referring to long file names.