SAP Help shows only empty sections or blank pages
Internet Explorer Release 7 is not completely compatible as release 6. SAP GUI uses Internet Explorer in the HTML control to display the help documents. To resolve this issue, you need to either apply one of the SAP GUI patches mentioned below (or the latest one which is available from the SAP Market place):
SAP GUI for Windows 6.20 Patchlevel 64
SAP GUI for Windows 6.40 Patchlevel 20
SAP GUI for Windows 7.10
or uninstall Internet Explorer 7.0 (only applies to Windows XP or earlier OS).
If you are experiencing this issue with Internet Explorer 6, you need to add "MaxAllowedZone" registry DWORD value in the following key:
DOWNLOAD: IE6 crashes after you install security update 942615 on a computer that is running XPSP2
On a computer that is running Windows XP Service Pack 2 (SP2), Microsoft Internet Explorer 6 crashes when you try to a visit a Web site. This problem occurs after you install security update 942615 (MS07-069).
Additionally, you may receive an error message that resembles the following:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Internet Explorer. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
The error report contains the following error-signature information. Application Name Application Version Module Name Module Version Offset
iexplore.exe 6.0.2900.2180 urlmon.dll 6.0.2900.3231 0003b5ce
An HTML application that uses the "onbeforeunload" event closes unexpectedly in IE7 when you click "cancel"
This issue occurs because of how the Shdocvw.dll file handles the IOleCommandTarget::Exec method. This problem does not occur when you start the HTA in Microsoft Internet Explorer 6.
Values from the "Additional Settings" page in the IEAK 7 Customization Wizard are written to the IE7 configuration files even though you do not change the values
To work around this problem, close the IEAK 7 Customization Wizard when you reach the Additional Settings page. When you close the wizard at this point, you avoid adding unintentional changes to the Internet Explorer 7 configuration files.
IE7 does not send you any notification if it cannot obtain the Certificate Revocation List
This behavior is by design. However, you can use the method that is described in this Knowledge Base article to receive a notification when Internet Explorer 7 cannot obtain the CRL.