An update re smh.com.au and Haute Secure
Well, Haute Secure is nothing if not responsive. I've been offline for a few hours, and came back to no less than three emails from HS.
According to Iain at Haute Secure, HS should not be blocking smh.com.au. It turns out that my copy of HS has not synchronized with the HS servers since 15 October.
Iain has given me the IP address of the HS server, and I've found an entry in Scorpion Software Firewall Dashboard that matches that IP.
Denied: source [HS IP], port 443 - destination [network IP], several different port numbers
OK, so why is ISA blocking HS?
At 2.03pm on 15 October, the date and time of the last successful synchronize, I was at Sydney Airport in the Qantas Club lounge, waiting for my flight from Sydney back to Perth. It seems to me that it is quite likely that HS was only able to update because I was traveling and therefore not behind ISA and that the problem may have been around for a while before then.
The server was shut down for the entire time that we were away, so nobody made any changes in my absence. I'm going to have to chat to the guy that I work with when working on the server. Maybe he'll remember something. I know that we did some work on the server before I went away, but I can't remember what :o(
I do remember that the Connect to the Internet Wizard was re-run on the server a while back, and I discovered that contrary to my belief that the Wizard would respect the rule settings I had made, and would not change them, several rules were set back to the default, and I'm wondering if that may be related to the problems. I am embarrassed to admit that I don't know enough about ISA to answer that question. Give me a PC with the worst of malware, and I can rip it out by hand... dump a firewall in front of me, and I can struggle as much as anybody else.
One thing that has come out of this incident is the realization that Haute Secure needs to warn users if it is not synchronizing properly, just like anti-virus products will warn the user if it is out of date.
The investigation continues...