Tuesday, August 21, 2007 9:03 AM sandi

Google Desktop causing problems

Here is today's email question:

"Dear Sandi,
I would really appreciate your help. I've been trying for ages to find out what is wrong with my IE7 but there doesn't seem to be anything useful on the internet that I can find...

Whenever I open IE I get a message saying:

Assert in LSP
false
Failed to initialize mutex. Err=5
c:\src\googleclient\total_recall_r4_en\common\shared_memory_ptr.h:1
88

When I click 'Abort' or 'Ignore' it takes me onto the following:

Assert in LSP
shared_data_!=NULL
NULL object pointer being dereferenced
c:\src\googleclient\total_recall_r4_en\common\shared_memory_ptr.h:1
01

After that Internet Explorer just shuts down.... How can I stop this?"

The fix is to uninstall or update Google Desktop.

Filed under: , , ,

Comments

# re: Google Desktop causing problems

Sunday, September 02, 2007 3:00 PM by Lisa

i have the same problem but i think i deleted out my google updater and alot of other google except for my google search do you have any detailed instructions on how to fix this assert in lsp

# re: Google Desktop causing problems

Tuesday, September 04, 2007 3:32 PM by packrat

I uninstalled Google Desktop and still get that error message when launghing IE7.  There's no Google references in Programs or in the IE Add-In Manager.  

# re: Google Desktop causing problems

Tuesday, September 04, 2007 3:32 PM by packrat

I uninstalled Google Desktop and still get that error message when launghing IE7.  There's no Google references in Programs or in the IE Add-In Manager.  

# re: Google Desktop causing problems

Tuesday, September 11, 2007 5:42 PM by Mr. G

I also have this problem and uninstalling everything google related doesn't help

# re: Google Desktop causing problems

Friday, September 14, 2007 1:21 PM by omar

so...do we have any news on this one? coz i also have it and uninstalling goolgle toolbar doesn't help...

# re: Google Desktop causing problems

Monday, October 01, 2007 5:21 PM by Alex

I uninstalled Google desktop when I got the computer about 3 weeks ago. IE worked fine until tonight when it suddenly started displaying this error message.

# re: Google Desktop causing problems

Tuesday, October 02, 2007 6:24 PM by pie

yup same problem here.  I didn't even download the stupid thing, it came bundled with something else.

first bad experience with google and it's really messed up my brand new laptop!

# re: Google Desktop causing problems

Sunday, October 14, 2007 6:08 PM by Patricia

Anyone solve this yet? I too have it.

# re: Google Desktop causing problems

Wednesday, October 17, 2007 9:06 PM by GC Legend

I am having the same problem. It started when I downloaded a bundled from divx and I didn't see the Google addon. I already had Google addon so I am guessing the two corrupted each other.

Now you may think you got rid of the Google addons but if you look closer in your files you'll find other google applications, like google search and those files will be corrupted. There is no option to uninstall them either.

that brings me here looking for more answers. The only other way is to  reinstall EI and that means reinstalling the operating system.

# re: Google Desktop causing problems

Sunday, November 04, 2007 7:37 PM by Stephen

I downloaded the Google Desktop. So far the error log doesn't show however I can't close the window of my internet explorer. I just bought this laptop and I am already having this problems with it. HELP!!!!

Leave a Comment

(required) 
(required) 
(optional)
(required)