This is the type of feedback I like :o)
"Thanks for repairing my Internet Explorer! I reduced the size of the cache as you recommended and ouila - it works after a week of frustration. I'm no newbie, having been through about 15 computers since 1983, but I never knew that. Again, thanks from this senior citizen!"
Sometimes we forget that just because something is familiar to us, does not mean that it is familiar to somebody else. These types of emails remind me that it can be a good thing to get back to basics and write about stuff that can make a real difference for many users, even if the more sophisticated of my readers may complain that the content is boring.
So thanks Jack, for reminding me about the diversity of my readership
As a reminder, I post occasional articles under the tag "your questions answered". Don't be shy - there is no such thing as a stupid question, only stupid answers.