Your questions answered: IE7 crashes when a window is closed

I received this email today:

"I use Vista.  Each time I close an I.E. window I get a message that IE has stopped working and, eventually IE restarts when I want it closed,  Can you help?"

If I were a betting person I'd put my money on an add-on - most likely a toolbar.

You have two options - run IE7 in no add-ons mode, or use RIES (Reset Internet Explorer Settings).

Information about RIES is here:
http://blogs.msdn.com/ie/archive/2006/06/12/628499.aspx

If you decide to be more hands on and diagnose exactly what is going on, and try no add-ons mode, use the instructions below to troubleshoot the cause of your issue. 

Troubleshoot IE7:
http://www.ie-vista.com/known_issues.html#tsie

If the problem goes away when using no add-ons mode, then you know your culprit is an add-on.  From that point it is a matter of trial and error to track down what is causing a problem.

 

Published Fri, Jul 20 2007 9:19 by sandi
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Comments

# re: Your questions answered: IE7 crashes when a window is closed

Friday, July 20, 2007 9:53 AM by jeanmarc

Hi Sandi,

I had the same problem, until i found (with the help of procmon : thanks Mark) that my fingerprint reader software was the culprit.

Once upgraded to the last version, no problem any more.

Cheers !