Your questions answered: sourcing hotfixes
The question is:
"I am currently using IE7 in Vista. Clean install. However, I keep running into issue KB 936904 and it is very frustrating. I checked the MS website (http://support.microsoft.com/default.aspx/kb/936904) for a downloadable patch but could not locate it. Could you please tell me how I can get this fix? "
The Knowledge Base article is quite clear. It says:
"A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question."
Pay particular attention to the section in bold, yellow and underlined.
If you phone Microsoft support, and tell them that you want the Hotfix in KB article number 936904 (or any other hotfix) **AND ASK FOR NO OTHER SUPPORT** then you should not, and will not, be charged for the cost of the call.
When I phone Microsoft I simply tell them that I have a computer affected by the issues described in KB number whatever, and can I please have the hotfix. They may ask a couple of questions but they will invariably send me the hotfix. I have *never* been charged for such calls, and an email with instructions on how/where to download the hotfix is always received very quickly.