FIX: Can't access sites that use a password
This person has been in touch with me a couple of times but I've not been able to respond.
"The problem is I am unable to access ANY websites that require a username and password. After I put in the username and password and hit enter - it just loops back around to the same page where I entered my username and password - except that it is blank again - meaning my username and password are not there. I never get error messages on any of the sites - it just loops back around. I first noticed it when I tried to log on to www.yahoogroups.com I thought maybe it was just yahoo, but EVERY site that required a username and password did this with the EXCEPTION of my bank. I have continued to be able to access that site. After contacting AOL (my ISP) 4 times, the 5th person finally told me to contact Dell since I have a Dell Desktop. I was on the phone with him for 3 hours. He told me, after going through and discovering that all of IE7 defaults were in the correct position, to contact AOL again - why I don't know, but I did as I was told. I contacted AOL and one person told me to contact Qwest - who provides my high speed service but NOT to mention that I have AOL as my ISP or they would send me back to AOL to fix it. That somehow didn't fly with me, but I called QWEST anyway only to discover he had given me the wrong number. I called AOL again and obtained the correct number. QWEST said that all of my DSL connections were okay and that I needed to contact Microsoft. I did and they wrote back and gave me several ways to get an answer to my question without the need to go through the paid service which is, as you know, contacting Microsoft by phone. This is how I got to you. I can't remember at this point how exactly I got to you - they didn't give me your website or anything, but here I am. When I didn't hear back from you - I attempted to go to the newsgroups which you had given instructions for on your website. I signed in with my Windows Live ID and was able to read everything, but am unable to ASK a QUESTION!!!!!"
Wow, talk about being bounced around... from AOL to Dell... from DELL back to AOL again...told to go to QWEST, then back to AOL, then back to QWEST, then to Microsoft then to me. Is it any wonder people get so frustrated?
The user mentions IE7, so we can assume he is using Vista or XP but we don't know the name of the bank, so can't examine the site to see what protocols are used for log-in. We can, however, assume that it's a secure site, which rules out some possible problems. I'm not sure how "PC literate" our correspondent is, so we'll keep things easy and revisit if things don't work out.
Try one fix at a time - restart IE and test after every fix.
If the problem continues:
Verify that the Protected Storage Service Is running
Click Start, and then click Run.
In the Open box, type Services.msc, and then click OK. The Services snap-in appears.
In the Name list, locate Protected Storage. Note the Status column. If Protected Storage is running, Started will appear under Status.
If Protected Storage is not started, start it. To do this, right-click Protected Storage, and then click Start. The Protected Storage service starts.
If Protected Storage is started, stop and then restart it. To do this, follow these steps:a. Right-click Protected Storage, and then click Stop.
Close the Services snap-in.
If things still aren't working there may be a corruption of the key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\IntelliForms\SPW. It might be worth exporting then deleting that particular key (just the SPW folder). To export the key, right click the SPW folder and select "export" and save it to the desktop. Then, if the problem is not fixed you can simply run the file to put it back.
If still no joy, we have to look at potential malware or spyware infection - troubleshooting advice here: