Today's email says:
"I'm having trouble getting my home page (MSN.com) to open up when I hit my explorer start up button. I get a strange "run once" reference up in my address bar. I end up having to type in WWW.msn.com to get the home page to open. Then, at the bottom of my screen where the websites that are open are typically indicated, I get only the blue explorer "e" icon followed by 9 or do [sic] little square boxes and three dots. I just installed IE 7 on this Sony Vaio desktop from the MS download site a week or so ago."
Possible causes of the RunOnce problem are:
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The Welcome page does not load completely for whatever reason.
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Scripting has been disabled (note: blocking ActiveX does not cause this problem)
In such circumstances, the DWORD "RunOnceHasShown" may not be created in the following registry key, or it may not be set to a value of 1.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\RunOnceHasShown
If your system is stuck at the initial IE7 welcome page, shut down IE, check for the existence of the RunOnceHasShown DWORD and set it to a value of 1.
Also, ensure that the following key is set to 1:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\RunOnceComplete
and
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\SearchMigrated
Also make sure you disable anything that may prevent IE from writing to the registry such as anti-malware applications before trying to install IE7:
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
Now we shall look at the "9 or do [sic] little square boxes and three dots"
Shut down IE then go to Control Panel, Display Settings and reset your system to an default XP scheme/appearance.
If that doesn't work, try running IE7 in no add-ons mode - does the problem go away? If so, you need to look at what toolbars and other add-ons you have installed, disabling or uninstalling them one at a time until you find the culprit - one that has been reported as being problematic is Stopzilla, a pop-up blocker.
Still no luck? Check these things:
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Tools, Internet Options, Languages button. Make sure that the correct language is installed. Eg, if you are in the USA, you should be running "English (United States) [en-us]".
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Check your computer's regional settings (Control Panel, Regional Settings)
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Check your encoding options (Press the Alt key, then select "View", then "Encoding" on the Menu Bar that will appear). My systems are set to Unicode (UTF-8) although Western European (Windows) or (ISO) are fine. I try to avoid Auto Select which has been problematic in the past.
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Of course, for English speaking countries, "Left-to-right document" should be selected.
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RIES sometimes helps with weird symptoms (Tools, Internet Options, Advanced tab - down the bottom).
Now *if* none of the above works, it is possible that there is a corrupt font on the computer in question, but if that is the case I would expect that more areas on the computer may be affected.