False positive affecting TrendMicro's online scanner "Housecall" and NitroPDF

If you use NitroPDF and Housecall, watch out.  TrendMicro's online scanner Housecall is labelling a legitimate, and important, file installed by NitroPDF, zeon98.dll, as adware.  NitroPDF, as my regular readers will know, is an Adobe replacement that we've been using on site since we built the new network in June.  Its much cheaper, and faster, than Adobe and the technical support we have received from ArtsPDF is certainly far superior than that offered by Adobe - even *buying* stuff from Adobe has proved difficult at times.

Thankfully Trend's OfficeScan product is not affected by this false positive, meaning I don't have to worry about our locally installed antivirus breaking one of our important business applications.

Those behind Housecall have, in the past, been slow to fix false positives which is always a problem when a programme may break if a file is deleted.  Always be careful when letting antivirus products 'clean' infections - if in doubt, get a second opinion.

Published Tue, Dec 19 2006 20:31 by sandi