Today the flamethrower is pointed at......
Techsmith were kind enough to send me a goody box last week. It left the United States without incident, made it to Australia unharmed, navigated the quagmire that is Australian Customs, and eventually ending up in Perth, which is where it all went wrong.
On the Tuesday DHL try to deliver the box to my home - of course I'm not there. I organise a redirect on the Thursday to my office. I phone DHL on the Thursday, from my office, during normal business hours. DHL promise it will be there that afternoon.
5pm.. no sign of the box. I phone DHL. "The courier has noted he was denied entrance" says the DHL guy. Bullshyte says me. The courier lied. Its a normal, bog standard office block. Walk into the foyer, enter the lift, go up to the 2nd floor. Unless its after 6pm or before 7.45am there is no denying entrance.
"Ok, I'll get in touch with the courier, find out what happened, and organise a redelivery" says Mr DHL man. He takes detailed instructions along the lines of 'walk in the door, cross to lifts, enter lifts, press level 2, lift doors open .. there you are - smack bang in front of the reception desk.
So, now we hit today. Nothing from DHL. I check online and it says "Recipient refused delivery". Ok, now I'm mad. I do *not* want this parcel to be sent back to the USA. If that occurred it would cause an inordinate amount of grief and difficulty while we tried to sort the mess out and get things re-sent.
I phoned DHL again... asked them point blank how the hell I could have refused delivery when nobody from DHL had been to my office. Young Vanessa, the receptionist, confirmed no DHL guy had attended. My office is off the reception area so I'd know if he was there but it does't hurt to double check.
DHL lass tries to raise courier on his mobile phone. He's not answering. "Let me get in touch and call you back" says DHL lass. About 2 hours later I get a call.
"The courier told me he drove around the block a couple of times and couldn't find a parking spot. He said that they won't pay his parking fines anymore so he tagged your parcel as refused delivery".
Ok, I get it... DHL wasn't saying that *I* refused to accept delivery... they were saying that their damned courier refused to deliver.
End result of discussion between DHL lass and angry me is that they promised to deliver the parcel during the first afternoon round.
When the courier finally arrived, young Vanessa confronted him with the comment "so you're the one that got me in trouble!!!" Huh? says courier? "You told DHL I refused to accept delivery of a parcel and I got in trouble."
How *dare* that courier tell a flat out LIE.
There is a 5 minute parking bay right in front of the building especially for deliveries, AND two public carparks within 500 metres. The courier had my phone number on record. The courier could have phoned me and said he's having problems with parking, and I would have met him out the front of the building.
Frankly, if that courier has an issue about having to pay his own parking fines, that's none of my concern. If he's not happy, he can quit. But I'll be damned if I'll stand by while that guy messes around with my stuff.
I have three words for DHL. SACK THE GUY!! How many other deliveries has he lied about? I've got screenshots showing a search on my Air WayBill number which plainly state "recipient refused delivery". DHL... y'want the screenshots, you can have them. You want my Air WayBill number? You can have that too. I have screen shots and I have witnesses. You have my phone number. A complaint will be lodged by me and will be acted on by you, yes? Good.