spiderwebwoman : HP iPaq rx3715

Finally made the decision - getting a Sprint HTC Mogul on Wednesday!

Kathleen Anderson — Sun, 27 Apr 2008 17:41:58 GMT

For quite a while now, I've wanted to go from two devices to one. I'm using an HP iPaq rx3715 for my Calendar and Contacts, and a Sprint Samsung A920 cell phone. After going around and around with all the options available with Sprint, I've finally chosen the Sprint HTC Mogul. It's got all the features I really wanted, not that there were that many of them, but I wanted Windows Mobile so I can sync with Outlook, a larger screen than most phones, and a larger QUERTY keyboard. The Sprint store had to order it - it's not something they keep in stock - I'm picking it up this Wednesday.

I want to thank my TwitterFriends @chrisrue @mas90guru @EdHans @callkathy and @judis217 for answering my questions and giving their opinions - you all were a great help!

HP - you have lost me as a customer

Kathleen Anderson — Thu, 13 Dec 2007 00:07:00 GMT

and it's too bad, because I already have a couple of your products - an iPaq rx3715 and a Deskjet Printer 6540 - and they are great.

But your sales department leaves much to be desired.

On December 2nd (10 days ago) I decided to order a w2207 monitor. Because I am not home during the day to sign for deliveries, I called HP to find out who they use for shipping, so I could give them a different shipping address. I was told they use FedEx, so I ordered the monitor and gave them the address of the local FedEx/Kinko's as the shipping address. I've done this before with other companies - the FedEx store is happy to accept these kind of deliveries and doesn't even charge anything for it.

15 minutes after I hung up the phone, I got an email confirming my order - with my home address as the shipping address. I called them back and told them it was wrong - they said "Oh yes, we see that in the notes - we will fix it." Great.

Tuesday I got home from work and there was a FedEx tag on my door - they had tried to deliver it to my house! I called HP and they apologized and send out another monitor. Great.

After called the FedEx store for the next few days, and finding out it hadn't been delivered there, I called HP again. This time they told me that they had to wait for the first monitor to arrive back at their warehouse before they could send out a second monitor. I said OK.

I logged onto the HP site a couple of days later (last night) and found that a new monitor had been shipped - to my home address! With the FedEx store address as the billing address! I knew that wasn't going to work.

I called HP again. They apologized again. We agreed that it would be best if we canceled the order altogether and place a new order.

We finalized the order and I hung up the phone.

Two hours later I got an email that the order had been declined!

I called HP to find out what was going on. I spoke with Cindy who was extremely apologetic. She said that she did not have access the the part of their system that would tell her why the order was declined. She said that she would have their Resolutions Department call me today between 8 am and 5 pm. She promised they would call.

I waited until 3 and called them - it was obvious they weren't going to call me. I spoke with Karey, who told me that their policy is only to ship to home or business addresses. I said the FedEx store is a business, and I have had HP products shipped there before - the last time was in August - a new case for my iPaq. She said it had to be the business where I work. Unfortunately, we are not allowed to accept personal deliveries where I work. She said she was sorry but that is their policy.

So I told Karey that their was one last thing that she could do for me - credit my credit card back retroactive to December 2nd - she said that she would do that immediately.

So I guess I'm looking for a new monitor - anyone have a recommendation?

N.B. Some of the details may be slightly out of order, if I'd known this was going to happen, I would have started taking detailed notes on Day 1 of this nightmare. Somewhere along the way, I spoke to someone at HP who was so sorry about all of this that he offered to do next day shipping for free and apply a 10% discount to the order. But I don't remember exactly when that was.

Do I want an iPhone? I don't think so

Kathleen Anderson — Sun, 24 Jun 2007 14:47:00 GMT

I've been reading all the articles and blog posts about the iPhone and it does look cool. But, it's not for me. I can't get Cingular reception at my house. I had cell phone service with the company that is now AT&T for years, and got great reception everywhere but my own home. I kept waiting and waiting for them to put up a tower near me, but it never happened.

So I switched to Sprint and I get service everywhere. I've also signed up for their Phone-As-Modem plan and that works great, too.

I'm currently using a Samsung MM-A920 for wireless and an HP iPaq rx3715 for a PDA. When one of them dies, I'll be switching to the Mogul by HTC. It does everything that my current phone and PDA do, and can also connect to the internet using the Phone-As-Modem feature.

Daylight Saving Time Update for HP iPAQs

Kathleen Anderson — Tue, 27 Feb 2007 01:40:00 GMT

If you've got an HP iPAQ and need to apply the DST update, use the HP iPAQ Daylight Saving Time Fix on the HP web site, not the one for Windows Mobile on the Microsoft web site. You do want to follow the instructions on the Windows Mobile page for your OS and for Outlook, but when you get to the part where it says to download their update, download and apply the HP update instead. It works as advertised - I tested it by changing the clock to 3/11 at 1:59 a.m. and at 2 a.m. it changed to 3 a.m.

My Toshiba e800 - May you RIP

Kathleen Anderson — Thu, 28 Apr 2005 01:18:00 GMT

My Toshiba e800 Pocket PC died again, and this time I let it go peacefully. I spent one day in mourning, and one day researching its replacement - I bought and have been using an HP iPaq rx3715 for about a week now and I love it. It's actually called a “Mobile Media Companion” - it even came with ear buds. And when did they start putting cameras in Pocket PCs?