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How to get Expression Web Installation Support

Steve Guttman posted this in the Microsoft Expression Web Forum today - If you are unable to complete the installation of Expression Web, Microsoft would like to assist. First, please review the following Microsoft Knowledge Base articles for help with specific error messages.

“Error -2147024873 during Expression Studio 2 or Expression Web 2 install”
http://support.microsoft.com/default.aspx?scid=kb;EN-US;967727

“Expression Web 2 install/uninstall fails with error 30054”
http://support.microsoft.com/default.aspx?scid=kb;EN-US;971612

“Error: Installation of the "Microsoft Expression Web 2" product has reported the following error: 1923”
http://support.microsoft.com/default.aspx?scid=kb;EN-US;959574

Also, this helpful blog from the Expression Web Support Team:
“Known causes for Expression Web 2 installation crashes”
http://blogs.msdn.com/xwebsupport/archive/2009/04/21/known-causes-for-expression-web-2-installation-crashes.aspx

If the information above does not resolve your problem, please contact Microsoft’s Expression Web Install Support via email (ewinstal@microsoft.com), and please include the following information:

First and Last Name
Phone Number
Email Address
Expression Web version
Windows version
Error Message and/or brief problem description

Microsoft will contact you via email within one business day from your submission.

Posted: Fri, May 29 2009 17:52 by Kathleen Anderson | with 1 comment(s)
Filed under: ,

Comments

Richard J Griego said:

My problem:

I had installed Microsoft Expression Web 2 on my Lenovo Thinkpad T500 laptop, but something went awry and I attempted to delete the program via Add and Remove Programs on the Control Panel.  However, Expression Web 2 is still listed in the program population list in Control Panel.

When I put the disk in to reinstall the program, I get "Setup, Detection Progress" and a choice for "Maintenance: Change, Repair or Remove." Each choice does not succeed in reinstalling Expression Web 2. "Change" gives me a message "Installation Failed" and refers to an Error 2.  "Repair" gives a message "Index (zero based) must be greater than or equal to zero and less than the size of the argument list."  "Remove" also says that it could not be removed because of Error 2.  When I get to Add or Remove Programs on the Control Panel, under "Remove" I get "Setup Error; Setup cannot find the required setup controller file." Under "Change" I get the same message.

Help me either reload the program or get rid of it on my computer because when I click to open a Microsoft Word document I get a message "Please wait while Windows configures Microsoft Expression Web 2"  and then "Error 1706. Setup cannot find the required files. For other potential solutions to this problem see SETUP.CHM." I haven't been able to find "SETUP.CHM anywhere.  This happens every time I try to open a Word document or a PowerPoint slide; the computer tries to configure Expression Web 2 each time.  Very discouraging!

Name: Richard Griego

Phone: 505-890-5672

email: rjgriego@msn.com

Expression Web Version: 12.0.4518.1084

Windows Version: Windows XP Professional, Version 2003, Service Pack 3 (Thinkpad came with Vista, but I preferred XP, so I paid the extra $75 to downgrade to XP)

# June 27, 2009 5:38 PM