HP - you have lost me as a customer
and it's too bad, because I already have a couple of your products - an iPaq rx3715 and a Deskjet Printer 6540 - and they are great.
But your sales department leaves much to be desired.
On December 2nd (10 days ago) I decided to order a w2207 monitor. Because I am not home during the day to sign for deliveries, I called HP to find out who they use for shipping, so I could give them a different shipping address. I was told they use FedEx, so I ordered the monitor and gave them the address of the local FedEx/Kinko's as the shipping address. I've done this before with other companies - the FedEx store is happy to accept these kind of deliveries and doesn't even charge anything for it.
15 minutes after I hung up the phone, I got an email confirming my order - with my home address as the shipping address. I called them back and told them it was wrong - they said "Oh yes, we see that in the notes - we will fix it." Great.
Tuesday I got home from work and there was a FedEx tag on my door - they had tried to deliver it to my house! I called HP and they apologized and send out another monitor. Great.
After called the FedEx store for the next few days, and finding out it hadn't been delivered there, I called HP again. This time they told me that they had to wait for the first monitor to arrive back at their warehouse before they could send out a second monitor. I said OK.
I logged onto the HP site a couple of days later (last night) and found that a new monitor had been shipped - to my home address! With the FedEx store address as the billing address! I knew that wasn't going to work.
I called HP again. They apologized again. We agreed that it would be best if we canceled the order altogether and place a new order.
We finalized the order and I hung up the phone.
Two hours later I got an email that the order had been declined!
I called HP to find out what was going on. I spoke with Cindy who was extremely apologetic. She said that she did not have access the the part of their system that would tell her why the order was declined. She said that she would have their Resolutions Department call me today between 8 am and 5 pm. She promised they would call.
I waited until 3 and called them - it was obvious they weren't going to call me. I spoke with Karey, who told me that their policy is only to ship to home or business addresses. I said the FedEx store is a business, and I have had HP products shipped there before - the last time was in August - a new case for my iPaq. She said it had to be the business where I work. Unfortunately, we are not allowed to accept personal deliveries where I work. She said she was sorry but that is their policy.
So I told Karey that their was one last thing that she could do for me - credit my credit card back retroactive to December 2nd - she said that she would do that immediately.
So I guess I'm looking for a new monitor - anyone have a recommendation?
N.B. Some of the details may be slightly out of order, if I'd known this was going to happen, I would have started taking detailed notes on Day 1 of this nightmare. Somewhere along the way, I spoke to someone at HP who was so sorry about all of this that he offered to do next day shipping for free and apply a 10% discount to the order. But I don't remember exactly when that was.