MS knows best for my customers?
Ok - I've got to vent here - one of my largest customers got a phone call today from a lady at Microsoft. This customers Software Assurance was due at the end of August and we have already taken their order and placed it with Microsoft. So we've done well all round - both for the customer, ourselves and Microsoft. The problem is though that according to the records, Microsoft have not recieved the order, furthermore this lady on the end of the phone proceeded to tell the customer that an MS Select Licensing agreement would be best for them and that yes - my company can't sell them Select because we're not big enough, but that she can put my customer in contact with another reseller who can help them. WHAT!!!! They take my customer and give them to someone else!!! Seriously folks, what have I done to deserve this? I've been a staunch MS supporter for many years, and have many clients under licensing with Software Assurance. Are Microsoft going to do this to all my clients? It's actually the second time in the last month that it's happened. Yes - I'm taking it up with Microsoft locally and am looking forward to a response from them. In the meantime I felt I had to vent and say - watch out - the MS Marketing machine seems to have a few wheels loose.