Have you checked out the Partner forums this month?
>>>Partner Community Hot issues September 2009<<<:
http://social.microsoft.com/Forums/en-US/partnermsgclient/thread/ab19e145-debb-4973-9ada-c9d5d6af2a86
TOP SUPPORT ISSUES
NEW & UPDATED KB ARTICLES
NEW WEBCASTS
TOP SUPPORT ISSUES
===============
The following "hot topics" were posted and resolved during the month of August in Office and Messaging client:
<Issue 1>
Product: Office Word 2007
Issue Description:
------------------------------
Word 2007 is installed on Windows 7. Opening a document causes Word hangs up.
Cause:
------------------------------
Incorrect DesignJet 500 printer driver
Resolution:
------------------------------
Remove DesignJet 500 printer driver
<Issue 2>
Product: Office Word 2007
Issue Description:
------------------------------
An error message "MS Word has stopped working" appears when exiting Word program on Windows Vista.
Cause:
------------------------------
Corrupted Word data registry key.
Resolution:
------------------------------
1. Open up registry. (Go to Start and type "regedit" in the search field and press enter.)
2. In registry, navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
3. Right click on the "Data" folder and delete it.
<Issue 3>
Product: Office Word 2003
Issue Description:
------------------------------
The Send To – Mail Recipient option is grayed out in Word 2003 on one client.
Cause:
----------------------------------
Related registry keys are missing.
Resolution:
---------------------------------
1. Close all your open programs in Microsoft Windows.
2. Click Start, and then click Run.
3. In the Open box, type regedit, and then click OK.
4. Locate and then click the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem registry key.
5. You should have the following registry values listed in the Windows Messaging Subsystem key:
Collapse this tableExpand this table
|
Name
|
Type
|
Data
|
|
MAPI
|
REG_SZ
|
1
|
|
CMC
|
REG_SZ
|
1
|
|
CMCDLLNAME
|
REG_SZ
|
Mapi.dll
|
|
CMCDLLNAME32
|
REG_SZ
|
Mapi32.dll
|
|
MAPIX
|
REG_SZ
|
1
|
|
MAPIXVER
|
REG_SZ
|
1.0.0.1
|
|
OLEMessaging
|
REG_SZ
|
1
|
6. If any one of the registry values are missing in the Windows Messaging Subsystem key of the registry, follow these steps to add the values:
a. With the Windows Messaging Subsystem key selected, point to New on the Edit menu, and then click String Value.
b. Type the name of the value that is missing from your registry as it is listed in the table that is in step 5, and then press ENTER.
c. With the value from step 6b selected, click Modify on the Edit menu.
d. In the Value data box of the Edit String dialog box, type the value for the missing string value.
e. Repeat steps 6a to 6d for each value that is missing from the table that is in step 5.
On the File menu, click Exit.
More information:
---------------------------
You cannot send a document as an e-mail message from an Office 2003 or Office 2007 program
http://support.microsoft.com/kb/834008
<Issue 4>
Product: Office Outlook 2007
Issue Description:
------------------------------
When User receives a meeting request, it shows "No Response Required" in the preview window in Outlook. However, he will be prompted for "Accept" or "Decline" if he open this meeting request message.
Cause:
------------------------------
1. It is normal behavior if the problematic user has a delegate, and select the recommended option for "Deliver meeting requests addressed to me and responses to meeting requests where I am the organizer to:" in Outlook Options->Delegates tab
2. In such situation, the user will actually receives a copy of the meeting request, and it's usually his delegate's duty to decide whether accept or decline the meeting. That's why it shows "No Response Required" in the preview window.
3. If he wants to make the decision himself, he can open the meeting request for more actions.
Resolution:
---------------------------------
Change the option to "My delegates and me" instead.
<Issue 5>
Product: Office Outlook 2003
Issue description:
-------------------
Outlook 2003 failed to connect to SBS Server and the user gets an error message "Error locating one of the items needed to complete this...". Outlook data file cannot be added via Mail utilityas well.
CAUSE:
-----------------------
The issue is caused by MAPI connection related file mapisvc.inf corrupted.
RESOLUTION:
----------------------
1. On the problematic machine, Close Outlook 2003, locate to the following two paths:
C:\Windows\System32
C:\Program Files\Common Files\System\MSMAPI\1033
2. In Windows Explorer, click "Tools" and click "Folder Options"
3. Select "View" tab and uncheck "Hide extensions for known file types".
4. Click "OK"
5. Find mapisvc.inf in the above two locations, rename them as mapisvc.old
6. Repair Office 2003 via "Control Panel->Add/Remove Program" (For Windows XP) or "Control Panel->Programs And Features" (For Windows Vista).
7. Create a new Outlook profile.
NEW & UPDATED KB ARTICLES
================
931663 Plot lines that contain labels disappear when you edit a Microsoft Excel chart or a Microsoft Graph chart in an Office 2003 program
http://support.microsoft.com/default.aspx?scid=kb;EN-US;931663
961940 Inline attachments are not displayed in Outlook 2007 e-mail messages
http://support.microsoft.com/default.aspx?scid=kb;EN-US;961940
884406 A Line chart may plot gaps in lines when the data range contains blank cells in Excel
http://support.microsoft.com/default.aspx?scid=kb;EN-US;884406
927009 A new window opens when you try to view a 2007 Microsoft Office program document in Windows Internet Explorer 7 or Internet Explorer 8
http://support.microsoft.com/default.aspx?scid=kb;EN-US;927009
884202 You must accept the Office End User License Agreement every time that you start an Office program
http://support.microsoft.com/default.aspx?scid=kb;EN-US;884202
NEW WEBCASTS
===================
Microsoft Office System Webcast: Advanced Tips and Tricks for Creating Custom Documents with Word 2007 (Level 300)
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032309179&EventCategory=5&culture=en-US&CountryCode=US
Microsoft Office Visio 2007 Tips and Tricks
https://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032425461&culture=en-US
Best regards,
Sophie Tan
Partner Online Technical Community
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