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Nexus SC: The System Center Team Blog : Service Manager Beta Process Management Pack Now Available by Rod Trent at myITforum.com

  Two weeks ago, at TechEd EMEA, Ryan O’Hara announced the Compliance and Risk Process Management Pack for System Center Service Manager.  I am excited to let you know the Beta of this process management pack is now available for evaluation...

Compliance and Risk Process Management Pack Announced in Berlin by Rod Trent at myITforum.com

  The compliance and Risk Process Management Pack will be fully integrated with System Center Service Manager 2010 and will ship following the release of Service Manager in the first half of calendar year 2010. Nexus SC: The System Center Team Blog...

System Center Service Manager : Overview of Problem Management in Service Manager by Rod Trent at myITforum.com

  The objective of Problem Management is to resolve the underlying root cause of incidents and consequently prevent incidents from recurring [ITIL]. Proactive Problem Management aims to identifying and solving Problems and Known Errors before the...

System Center Service Manager : Introducing Management Pack Bundles by Rod Trent at myITforum.com

  Historically, management packs have been comprised of a single XML file (either in XML format in a .xml file or in a binary representation in a signed .mp file). With the new version of the common System Center management pack infrastructure that...

System Center Service Manager : Targeting Workflows in Service Manager by Rod Trent at myITforum.com

  In a previous post , I described how the Management Service runs what we call “workflows” in Service Manager and then I provided an example for you to try . In this post, I want to describe some more detailed and important aspects of how workflows...

The System Center Platform in Service Manager by Rod Trent at myITforum.com

The System Center Platform in Service Manager Part 1: Introduction The System Center Platform in Service Manager Part 2: The Model-Based Database The System Center Platform in Service Manager Part 2: The Model-Based Database - Try It! The System Center...
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Take System Center Service Manager for a test drive today! by Rod Trent at myITforum.com

Try out Microsoft System Center Service Manager in a free, online virtual environment: http://www.microsoftservicemanagertestdrive.com/   The scenarios in this lab will demonstrate an overview of a Microsoft System Center Service Manager installation...
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System Center Service Manager Blog by Rod Trent at myITforum.com

Lots of good posts on the beta product, and the blog is shiny new: System Center Service Manager Read More...
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System Center Service Manager : Mapping ITIL/MOF Change Management process to the features of System Center Service Manager by Rod Trent at myITforum.com

  Hi. I’m Bill Anderson, a technical writer for System Center Service Manager. I’ve been working with PM Vladimir Bakhmetyev to put this blog post together to show you a little about how you can use change management features found in Service Manager...
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Service Manager…Great Product, but has Microsoft Missed the Mid-sized Boat Again? « Tim Vander Kooi’s Blog by Rod Trent at myITforum.com

  I really wanted to sub-title this entry as: “Microsoft wants me to run how many System Center servers?!?!?” so I will. I have been working with System Center Service Manager (Microsoft’s foray into the service desk arena), in some form or another...
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www.contoso.se » Blog Archive » Change Management in System Center Service Manager by Rod Trent at myITforum.com

  I have been testing Change Management in System Center Service Manager beta 1. ITIL defines the change management process this way: The goal of the Change Management process is to ensure that standardized methods and procedures are used for efficient...
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System Center Service Manager Vision and Planned Capabilities Whitepaper by Rod Trent at myITforum.com

http://myitforum.com/cs2/files/folders/prodsheets/entry124301.aspx Read More...
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Finally serious about Service Manager, Microsoft promotes web-based forum for beta… by Rod Trent at myITforum.com

http://forums.microsoft.com/TechNet/ShowForum.aspx?siteid=17&ForumID=2066 Read More...
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Is System Center Service Manager a real product? by Rod Trent at myITforum.com

You’ve heard the rumors, hoped them to be true, but have been left holding an empty bag.  Is System Center Service Manager a real product, developed by real people, in a land that you don’t have to dream about to visit? Here’s some proposed dates...
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