Windows Server - Technology

The Blog for IT solutions from Microsoft. By Richard Wu

Fix Windows Vista Help and Support problem in RTM

Info from Kristan Kenney

If you have been getting the dreaded "Internet Explorer cannot download / from help" error message when attempting to open Help and Support in Windows Vista, try this fix. It re-associates the .xml file type with its default settings. Once you've merged this into the registry, re-launch Help and Support and it should work.

You can download the fix at http://www.chris123nt.com/guides/RTM_Fixes/Fix_Help_and_Support.zip.

By the way, My friends and I did not get that problem after the installation of Vista RTM and Office 07 RTM. It's really strange!

Posted: Wed, Dec 6 2006 2:28 by Richard | with 34 comment(s)
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Comments

me said:

thanks , very helpful

# December 13, 2006 5:39 PM

Michael Taylor said:

Thanks!!!

This problem was really annoying me but that patch sorted it out.

I was runnin Vista Business and Office 2007, both legal RTM versions but still had the problem.

Thanks again!

# January 9, 2007 2:56 PM

Jan said:

I was also running Vista Business & Office 2007, thanks for the fix worked a treat!

# February 4, 2007 1:54 AM

Asbjørn said:

Thanks a lot! This was most helpful. Now we just need an easy fix for the cannot select multiple files bug (apart from creating a new user account)

# February 27, 2007 5:04 PM

pokebud said:

thats a fantastic quick fix :)

# March 1, 2007 7:44 AM

Stephond said:

perfect,,i dont know why microsoft let that get by them,,,

# March 2, 2007 4:42 PM

DD said:

Thank you so much

# March 7, 2007 2:49 AM

Sahra Badou said:

Great fix! It worked. Been really giving myself a heading trying to solve this problem. You must be a genius. Thanks!

# March 12, 2007 4:57 PM

Dan said:

Amazing!  Simply Amazing!

# March 13, 2007 11:18 AM

Lorrie said:

Awesome! Thanks so much!

# March 21, 2007 3:24 PM

BobB said:

Absolutely great fix!

# March 29, 2007 6:09 PM

jasong said:

hey this is cool...I was concerned 2 but this worked like a charm!...Thanks a million

# March 31, 2007 8:26 AM

JAM said:

Thanks so much. I was getting nuts with that, and obviously couldn't find any answers on microsoft official support.

# April 1, 2007 11:30 AM

david warner said:

i download the help and support fix,but how do you merge it with the registry

# April 10, 2007 4:40 AM

Blitzrig said:

Thanks alot for this, you are a life saver, everythings working perfectly now.

# May 4, 2007 6:36 AM

pat said:

SOO helpful thanx

# May 27, 2007 3:58 PM

Kristian said:

Great fix! Have had the same problem with 3 installations. no fix from Ms... that su*** ;)

# June 12, 2007 7:10 AM

Bjorn W said:

Thank you so much. This problem has been a pain int the a..! and was solved with your file.

# June 17, 2007 5:51 PM

Raju said:

Thank You Very Much......

# July 3, 2007 4:54 AM

Jørgens said:

Just what I needed....thank you!

# September 3, 2007 1:26 AM

Steven said:

My yahoo voice conference does not work in windows vista and it did work in window XP, what should I do to fix this

# October 12, 2007 6:45 AM

nesloais said:

i'll already run the registry fix, it is working now, but all the icons and picture buttons don't show up.. (red X)...

# October 18, 2007 12:14 AM

Mustapha said:

Thanks very much ,, it works !! i was looking for such solution for weeks!! thanks again ..

# October 23, 2007 5:34 AM

Jack said:

thanks so much, i got really annoyed when that message came up... glad this site popped up.

# November 25, 2007 6:18 AM

Bob said:

Many thanks for the tip and fix. Another feather in Bill's cap.

# November 26, 2007 8:19 PM

Kathy said:

Wonderful very helpful thank you so much!! =)

# November 26, 2007 11:21 PM

harold said:

It's fast and useful. Thanks for the help.

# December 3, 2007 3:38 AM

harold said:

It's fast and useful. Thanks for the help.

# December 3, 2007 3:39 AM

John said:

thanks for such an easy and safe and fast fix!

# December 10, 2007 4:04 PM

Doomsday said:

Fantastic. This fix works a treat!

# December 30, 2007 4:26 PM

ahaksz said:

very helpful..thanks a lot..recently i hv install dreamweaver..so i guess it has sumthing to do with it cos dreamweaver hv assign .xml file to open by using the software..so again..thanks.. :)

# January 10, 2008 11:56 AM

gamaray said:

very very thanks

# December 12, 2008 5:40 AM

stephen said:

Thanks a million...that worked perfectly.

# February 18, 2009 3:28 PM

sukrut said:

good work, i have vista basic and had the same problem. Thanks for the FIX. It works very fine.

# February 21, 2009 11:07 PM
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