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This change in our economic climate is generating different reactions from different people, no huge surprise. Over the last few months, I've seen several different approaches from customers, peers, and other contacts. Some have chosen cut back their...
On April 1 (maybe not the best move), Microsoft introduced Windows Server 2008 Foundation, or at least that's the name of the product on the official product page . Sure, it won't be long before we're referring to it as "Foundation"...
What kind of customer are you? If you have an interaction with a vendor that doesn't meet your expectations, how do you approach it? I had two very different interactions with customers today, both involving invoices. I called a customer of ours this...
I've been collecting data and experiences for this post for a little over three months now, so I can speak with some level of certainty on the topic. This is one of those long ones, so either grab some coffee and a comfy chair or bookmark for later...
As part of the marketing for the upcoming Windows Small Business Server 2008 Unleashed book, I've been given the opportunity to have a blog space over at Network World for the next month. I'm excited about the opportunity to share my experiences...
There has been a recent discussion in one of the mailing lists about Microsoft's new callback support model for SBS. This model went into effect on August 1, and was announced on the Official SBS Blog on July 2, 2008 . Over the weekend, I had an opportunity...
Folks, in case you haven't heard by now (and if this is the first place you've seen/heard this, then I probably have a few other blog suggestions for you to follow), the SBS Development Team released SBS 2008 to Manufacturing today . This means...
In the last few weeks, I've had an opportunity to give a presentation about the Migration options with SBS 2008 to a couple of different groups, one in Dallas and one in Detroit. As I went through the presentations, it became clear that the majority...
Last week, my eOnCall episode covered my first week with the iPhone. OK, yeah, I cheated a little bit because I recorded the episode on Wednesday, when I hadn't really used it for more than about 4 days, but who's counting. It made for interesting...
Be warned, this is a long post. But the payoff at the end may well be worth the read. This past week, I had an opportunity to work on a project at Mothership Redmond. In addition to the fabulous weather (highs in the upper 70s compared to the 100s back...
Last week, I had the honor and privilege of attending Microsoft's sometimes-annual MVP Summit. This year, there were over 1700 Microsoft Most Valuable Professionals (MVPs) in attendance, which is only a portion of the thousands of individuals who...
As a service provider (aka "vendor”) to my clients, I'm very cognizant of what constitutes good service and bad service. We strive to provide outstanding service, as I've been endeavoring to do in the 20+ years I've been in this line...
People who prefer to use Macs and people who prefer to use Windows PCs don't always get along (big surprise). As someone who interacts with both communities, I get to see the good and the bad on both sides. Yes, discussions between the two camps can...