Windows Mobile 6.1 SMTP issues

Published Fri, Oct 24 2008 11:07

ms_splash

Microsoft as officially reported a bug on Windows Mobile 6.1 that makes you unexpectedly lose the ability to send e-mail messages.

I had personally gone through this experience and had to make a hard-reset on my i780 to solve this.

What happens is you are not able to send out any e-mail messages on one or more e-mail accounts.

There is however a simpler workaround for this issue reported here.

Here it is:

To work around this behavior and to restore full e-mail functionality, you must delete the existing e-mail account and then set up the e-mail account again.

Important All the e-mail messages in the Outbox folder on the Windows Mobile 6.1-based device are erased when you delete the existing e-mail account. You must re-create these e-mail messages after you set up the e-mail account again.
Note This workaround is only a temporary solution. Until a resolution becomes available, this behavior may reoccur for the new e-mail account.

Though not the ideal solution, it works, so lets hope for a ROM upgrade on the near future that might solve this issue.

by Nuno Luz
Filed under: ,

Comments

# pmc_1979 said on Saturday, October 25, 2008 4:30 AM

Windows Mobile 6.1

# subject: exchange said on Saturday, October 25, 2008 10:27 AM

Get The OOF Out Of Here Microsoft Software + Services and Cloud Computing Screencast: How to configure

# subject: exchange said on Saturday, October 25, 2008 10:28 AM

Get The OOF Out Of Here Microsoft Software + Services and Cloud Computing Screencast: How to configure

# find it an fix it said on Sunday, April 18, 2010 8:04 PM

Here is the official fix, Finally

www.microsoft.com/.../details.aspx

Windows Mobile 6.1 POP and IMAP Send Mail Patch

This behavior is associated with a feature that is introduced in Windows Mobile 6.1. The feature allows for mobile operators to specify an alternate SMTP server name that is used if e-mail messages cannot be sent by using the user-specified SMTP server name. If the mobile operator does not specify an alternate SMTP server name and if the Windows Mobile 6.1-based device does not connect, the e-mail account is corrupted and cannot send e-mail messages.

Important

Follow all steps below completely and in order. Be sure to complete all steps.

Follow only one set of instructions below, depending on whether you synchronize your device to a PC:

·         If you connect your device directly to a PC with a USB cable or cradle, follow the instructions for Windows Mobile users who connect to a PC to synchronize.

·         If do not synchronize your device or phone with your PC or you only synchronize your phone or device wirelessly with a Microsoft Exchange Server or other e-mail and calendar systems, follow the instructions for Windows Mobile users who do not connect to their PCs to synchronize

Windows Mobile users who connect to a PC to synchronize

Download and run the Windows Mobile 6.1 POP and IMAP Send Mail Patch.

Check to make sure you have the latest version of ActiveSync or Windows Mobile Device Center:

ActiveSync 4.5 or Windows Mobile Device Center 6.1.

Connect your Windows Mobile device to your PC, download and then run the Windows Mobile 6.1 POP and IMAP Send Mail Patch for Windows Mobile

Windows Mobile users who do not connect to their PCs to synchronize

For users that do not connect to PCs, there is an update file (.CAB) available to make this update. (Note: There are a number of ways to install a .CAB file and below outlines a popular method).

Using the Microsoft Internet Explorer Mobile browser on your device, go to this location www.microsoft.com/.../details.aspx and download this file, WindowsMobile61-KB958639.msi, to your Windows Mobile device. This file will install the update directly on the device.

Installation Instruction:

From your device, navigate to the file you downloaded, and then tap it (or select the file and press “OK” button on a non-touch screen device) to install the update. If you are unable to download the file proceed to step 2.

If you are unable to access the file in step 1 on your device, open Windows Internet Explorer on your PC and click here to start the download process. After downloading the file, attach it to an e-mail and send it to an account you can access on your device (the send mail bug will not prevent you from receiving messages). On your device, open the e-mail and save the attached file; on some devices, you may need to synchronize your e-mail a second time to download the attached file. Then navigate to the file on your device and click on it to install the update.

Note: After you install this update, your device will automatically restart to ensure that the update is complete

Installation tips

Check the messages in your Outbox

After you have applied the update to your Windows Mobile device, messages in the Outbox folder of your affected POP and IMAP accounts will be sent. You may no longer wish to send these messages if they are out of date.  You can keep these messages from being sent by navigating to the Outbox folder of these accounts and either deleting the messages or moving them to another folder. On a WM 6.1 Professional device you can access account folders by tapping on the folder drop down located on the upper left of the message list.  On WM 6.1 Standard devices you can access account folders by Pressing the Menu soft key, then selecting Folders.

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