Device password recovery with Exchange 2007

Published Tue, Jun 10 2008 17:26

 

Being an Exchange admin with several users, and having to enforce password policies might be tricky at first, because people are not used to have a PIN or a password set on their mobile handset and tend to forget it until they get comfortable with this.

Exchange 2007 has a neet password recovery feature that can be reached by the user through OWA, or by the Exchange administrator through the Exchange Management Console over or via Exchange Management Shell using the following script:

Get-ActiveSyncDeviceStatistics -Mailbox:"alias" -ShowRecoveryPassword:$true

In order to activate this function you must create and Exchange Activesync Policy on the Client Access Option of Organization Configuration, and set the "Enable password recovery" property.

pol

If the user ever forgets its PIN, he sould then browse over to OWA and in the Options panel choose “Devices”, select the device they want to recover the PIN and click the button that says “Display Recovery Password”.

out

A new password is then generated and should be entered on the device.

In order to enter the new password on the device without resetting it, in the keypad screen you must go to “Menu- Reset Password” and then insert your new PIN.

menu

Afterwords you will prompted to enter the recovery password provided in OWA.

recover

If all goes well you should have successfully reset your PIN/Password.

pass

Comments

# Terrie said on Friday, October 03, 2008 12:12 PM

For some reasons, I could not unlock my device even I entered the right password.  Could I use the steps above to reset the windows mobile password?  No connection has been made between Exchange Server 2007 and the device before.

Grateful if you could help.

dklcrr@yahoo.com

# Chris De Herrera said on Monday, December 08, 2008 1:43 PM

Hi,

You cannot reset passwords on devices that have never synchronized with Exchange 2007.  Why?  Because Exchange would not know the password.

# How to data recovery said on Wednesday, April 15, 2009 6:12 PM

Undelete needs the file system components intact to work. When they have been compromised stronger data recovery software or manual service repair will have to undelete or recover the files.

# dIbI said on Sunday, August 30, 2009 9:05 AM

Hi!

Windows mobile 6.5 shows a new GUI for unlocking the device. I've not found the "Reset password" function yet...

Did anyone?

# bubba said on Monday, April 18, 2011 9:21 AM

In the Exchange Management Console, the enable password recovery option is checked on the password tab in the sync policy in organization configuration>client access but it is greyed out in recipient configuration>mailbox>manage mobile device. How can this be used?

# Md: Salam said on Tuesday, May 10, 2011 3:12 AM

I like to download this soft.

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