http://msmvps.com/blogs/matthewsoft/archive/2005/09/01/64968.aspxAlso yesterday, Microsoft announced that it bought Teleo , a provider of voice over Internet protocol [VoIP] technology. Currently MSN also uses similar VoIP technology in MSN Messenger , but has not yet incorporated into the public switched telephoneenCommunityServer 2008.5 SP2 (Build: 40407.4157)http://msmvps.com/blogs/matthewsoft/archive/2005/09/01/64968.aspx#1699700Sun, 12 Jul 2009 03:43:15 GMTd67277c4-116b-43f1-b688-e9ef184ea916:1699700virtual call center software<p>A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations.</p> <img src="http://msmvps.com/aggbug.aspx?PostID=1699700" width="1" height="1">