Customer Service - Saga #1

This way to call answering services.

This way to call answering services. — Sat, 11 Jul 2009 03:57:07 GMT

outbound call centers provide outbound call center services ranging from lead generation & qualification services to full service market research or highly sophisticated programs serving as an outside sales force for your company.

re: Customer Service - Saga #1

Alun Jones — Thu, 21 Aug 2008 15:54:34 GMT

A vendor should never leave the customer hanging while they argue over whether the delivery company will pay for damage. That's a debate between the shippers and the vendor, and the customer should not be affected by that.

Sometimes Lenovo's new model of service sucks (call support, then you have to wait for a call-back, which you have to respond to in twenty-four hours or they close your case out), at other times they reflect the service that was the reason you buy a ThinkPad in the first place. DVD drive not working? We'll send you a new one, then you can ship back the old one.

When it comes to a whole system, of course, especially if there's a customisation, if you're looking for a complete replacement, you can't avoid the rebuild time.

re: Customer Service - Saga #1

Kathleen — Mon, 18 Aug 2008 23:30:55 GMT

Mark,

Thanks for your help. She just sent an email in the forums, hopefully that worked out.

I'll post here how the resolution proceeds.

Kathleen

re: Customer Service - Saga #1

Mark@Lenovo — Mon, 18 Aug 2008 20:10:03 GMT

Kathleen,

Apologies for your sister's trouble. Your blog post is certainly articulate and well reasoned on the matter. I've responded in our forum, where you cross linked to this blog. I'd like to help get this resolved for your sister as quickly as possible. Can you send me a private message in the forum with the order number?

Best regards,

Mark

re: Customer Service - Saga #1

Rich Quackenbush — Mon, 18 Aug 2008 01:23:17 GMT

That sucks! Even if your credit card company doesn't have a warranty on purchased items, you can still do a chargeback (i.e. have the credit card company cancel payment to Lenovo)... Even if you don't actually do a chargeback, threatening to do so can sometimes get you a better response quicker. The reason for that is that companies can't get too many chargebacks... If they do, the account that they use to process credit card sales can be closed. A company tends to go the extra mile to avoid the scenario.

Good luck!

re: Customer Service - Saga #1

Steve — Sun, 17 Aug 2008 09:16:37 GMT

When I purcashed my Lenovo in Australia I had great sales guys but it then was manufactured in Singapore and for some reason they did not ship it. It had been built and I even got an email for the extended warranty telling me to register with the serial number etc just like I had already recieved it but 3 weeks later and a number of calls to the sales people it finally arrived and even then the DHL tracking number I was given never worked on the DHL website. I am however happy to say that even though I reformated it with vista 64 (only option was to come with 32) it has been a great machine. I hope you have some luck. Not sure about USA but in Australia if an item does not serve it's proposed purpose, eg. your pc does not even work, you are entiled under consumer code to a full refund so don't take that 15% bull. Also check with your credit card company as I had heard once about a guy who had bought something that was DOA and the retailer would not accept it back, the credit card had a warranty on items purchased on it and I he called them and they handled the whole return etc which meant that they heavied the retailed to swap it for a different item. Good luck

re: Customer Service - Saga #1

Kathleen — Sat, 16 Aug 2008 21:21:18 GMT

I really should have included part of her cover email on that story:

"See attachment - it is a good thing that we have a heavy <punching> bag so I can take out my aggression (that and drinking early)......."