How to create an "Offer Remote Assistance" shortcut

» RA: Pass Workstation and Username Parameters to Offer Remote Assistance

» RA: Pass Workstation and Username Parameters to Offer Remote Assistance — Wed, 13 Dec 2006 20:52:20 GMT

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re: How to create an "Offer Remote Assistance" shortcut

Javier — Wed, 23 Nov 2005 23:14:00 GMT

i have the ports switched on some of my machines for remote desktop...how can i get around this and a router firewall to set up remote assistance for remote clients

re: How to create an "Offer Remote Assistance" shortcut

Javier — Sun, 04 Sep 2005 02:09:00 GMT

Another way of creating this shortcut is just right click on your desktop and go to "New" --> "Shortcut". Enter "hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm" (without qoutes "") into the location of the item box and hit next. Insert a name and finish it. If needed go to \WINDOWS\system32 and choose rcimlby.exe if you want the typical remote assistance icon. Just thought i'd add another way to do this.

re:How to create an

TrackBack — Wed, 03 Aug 2005 00:57:00 GMT

How to create an

re:How to create an

TrackBack — Fri, 22 Jul 2005 05:27:00 GMT

How to create an

re: How to create an "Offer Remote Assistance" shortcut

Javier — Thu, 23 Jun 2005 17:13:00 GMT

This walked the menu but did not open the Remote Assistance. And how do I run this on someone's remote pc? LOL!
Cool, but useless...
---------------------
'DECLARING VARIABLES
Dim objShell
Dim WshShell
Dim vString

'INITIALIZE VARIABLE VALUES
set objShell = CreateObject("WScript.Shell")
set WshShell = WScript.CreateObject("WScript.Shell")
vString = "COMPUTERNAMEHERE"

'SENDS KEYSTROKES TO START PERSONNEL PROGRAM
objShell.SendKeys "^{ESC}"
WScript.Sleep 1000
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{ENTER}"
WScript.Sleep 10000

objShell.SendKeys vString 'SEND THE VARIABLE VALUE, INCLUDING DATE
WScript.Sleep 500

WScript.Quit
---------------------

re: How to create an "Offer Remote Assistance" shortcut

Javier — Thu, 09 Jun 2005 00:39:00 GMT

In addition to the above, you have a shortcut in the Start-Menu that opens the 'Offer Remote Assistance' screen--should be 11th position upward from the Start button itself. You can adjust the delay time in the above script so it works faster too. The following website has some information about automating the remote computer's connection too--so the user doesn't have to accept a request:

http://www.anetforums.com/posts.aspx?ThreadIndex=3115

Good luck,

Todd Shillam
tshillam@comcast.net

re: How to create an "Offer Remote Assistance" shortcut

Javier — Thu, 09 Jun 2005 00:35:00 GMT

I have figured out how to fully automate remote assistance with a few workarounds, including a simple script that auto-populates the computer name field and clicks the 'Connect' button as well.

You can use Visual Basic Scripting to accomplish the work. Here's an example:

'DECLARING VARIABLES
Dim objShell
Dim WshShell
Dim vString

'INITIALIZE VARIABLE VALUES
set objShell = CreateObject("WScript.Shell")
set WshShell = WScript.CreateObject("WScript.Shell")
vString = "COMPUTERNAMEHERE"

'SENDS KEYSTROKES TO START PERSONNEL PROGRAM
objShell.SendKeys "^{ESC}"
WScript.Sleep 1000
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{UP}"
WScript.Sleep 500
objShell.SendKeys "{ENTER}"
WScript.Sleep 10000

objShell.SendKeys vString 'SEND THE VARIABLE VALUE, INCLUDING DATE
WScript.Sleep 500

WScript.Quit

re: How to create an "Offer Remote Assistance" shortcut

Javier — Wed, 08 Jun 2005 19:36:00 GMT

That's the "Request Remote assistance" thingy... I was talking about offering it without someone requesting it (which is really useful to help people out).

re: How to create an "Offer Remote Assistance" shortcut

Javier — Wed, 08 Jun 2005 19:28:00 GMT

That Request Remote assistance shortcut should be %SYSTEMROOT%\system32\rcimlby.exe -LaunchRA

re: How to create an "Offer Remote Assistance" shortcut

Javier — Tue, 31 May 2005 03:23:00 GMT

Any way to pass target PC name or IP as a parameter within the shortcut?

re:How to create an

TrackBack — Thu, 19 May 2005 02:47:00 GMT

^_~,pretty good!csharpsseeoo

Request Assistance Shortcut...

Javier — Fri, 06 May 2005 21:10:00 GMT

rcimbly.exe -launchra

it only brings up the screen without having to go through the help menu.

it would be nice to have something that would just prompt for an email address to request help.

re:How to create an

TrackBack — Fri, 15 Apr 2005 22:14:00 GMT

^_^,Pretty Good!

re: How to create an "Offer Remote Assistance" shortcut

Javier — Mon, 14 Mar 2005 16:23:00 GMT

I am interested in placing a shortcut on users' desktops so they can request remote assistance automatically without having to go through a bunch of technical questions. My users are generally foolish and this would truly be the only way to truly implement this. The shortcut you have provided above brings up the remote assistance for helping a user on a local area network. I would like it to open up some form of remote assitance that can work outside the LAN so that I can assist offsite workers. Please let me know if anyone could help me. Thanks.

re: How to create an "Offer Remote Assistance" shortcut

Javier — Fri, 04 Feb 2005 18:29:00 GMT

The next logical step would be to make it autopopulate the computer name or tcp/ip address. Specifically,
I was thinking that when you go into Network Places and see all the computer names. You could right click
on the name and it would offer the option of remote assistance. This is turn would automatically start remote
assistance on the remote machine. This option is available in Windows Messenger when you want to offer assistance
to a buddy over the internet. Has anyone tried doing this for Network places?

re: How to create an "Offer Remote Assistance" shortcut

Javier — Tue, 14 Dec 2004 00:02:00 GMT

Actually, both of them work. Explorer is really "Windows Explorer" while IExplore is "Internet Explorer" since both are the same thing (thanks to MS infinite wisdom) then both work.

re: How to create an "Offer Remote Assistance" shortcut

Javier — Mon, 13 Dec 2004 23:35:00 GMT

I Think there is a typo above. Explorer.exe should be Iexplore. For example:

"%ProgramFiles%\Internet Explorer\iexplore" hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm

In fact, just past the hcp in your IE browser:

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm

Remember, you need port 3389/tcp open at your firewall. For reference, see
http://support.microsoft.com/kb/301527

re: How to create an "Offer Remote Assistance" shortcut

Javier — Tue, 30 Nov 2004 20:47:00 GMT

VERY useful, I always think it would be nice to use this tool as I have done so in the past to help users. But, I can never find the application while I'm on the phone with a user because it is so hidden.
Thx for the help