How many times have you had to make a picklist for the US states on a CRM 4.0 form? Well, rather than having to manually add each of the 50 states (52 if you count DC and Puerto Rico), I've got an XML file pre-made with the values of the US States...
Microsoft recently released the "Agent Communications Panel for Microsoft Dynamics CRM 4.0" which provides an out-of-the-box integration with Office Communications Server for call center functionality within CRM. " The Agent Communications...
At Convergence, one of the keynote speakers demoed a new beta technology called " Tag ." Similar to a barcode, tags are colorful little unique labels that, when photographed with a properly-equipped mobile device, can act as hyperlinks from...