Agent Communications Panel for CRM - Call Center Functionality Using OCS

Published Fri, Apr 17 2009 11:44
Microsoft recently released the "Agent Communications Panel for Microsoft Dynamics CRM 4.0" which provides an out-of-the-box integration with Office Communications Server for call center functionality within CRM. " The Agent Communications Read More...

Read the complete post at http://icu-mscrm.blogspot.com/2009/04/agent-communications-panel-for-crm-call.html

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