GeoApps Security News Blog
In 1996 while implementing a corporate AV solution, several issues surfaced with our product of choice. Direct calls or emails to the vendor did not work well as most software firms have dozens or even hundreds of Help Desk support for millions of customers.
While searching for solutions, I discovered that our AV vendor had implemented a new forum support concept. I soon got instant and practical solutions to our issues and our AV experiences improved. The guidance of experts with subject matter knowledge greatly improved protection as they constantly shared best practices.
As I started using forum support in 1997, I met several friends online that were very helpful. One member in particular was especially a subject matter expert in AV product and security best practices. I recently discovered this new resource and have bookmarked it as an EXCELLENT future resource.
GeoApps Security News Blog
http://geoapps.blogspot.com/