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Security Protection - Harry Waldron (CS)

Security Best Practices, Breaking News, & Updates

Vista - Mysterious Black Screen of Death Solution

A few Vista systems have been affected by an issue that's currently being researched.  The links at the bottom can help resolve this issue without having to reload Vista from scratch. Hopefully, this will help impacted users until a more permanent solution is available.

Vista - Mysterious Black Screen of Death
http://blogs.pcmag.com/securitywatch/2008/12/the_mysterious_black_screen_of.php

QUOTE: It goes like this: Your Vista system boots up to a black screen with a mouse cursor. That's it, no rest of the user interface, no nothing to do. This is showing up in sporadic reports since about early November. They call it the blacK Screen Of Death, or KSOD (because BSOD was already taken).

What is causing it? That's unclear for now. But there is a fix, courtesy of Mark from the SBSC & MSP Buzz Blog. He says the problem is related to the RPC service running under the LocalSystem account as opposed to the NT Authority\NetworkService account ...

MVP Susan Bradley shares this post:
http://msmvps.com/blogs/bradley/archive/2008/12/25/vista-black-screen-of-death-we-still-need-a-reason.aspx

QUOTE: The good news is that Mark has a solid workaround that ensures that you don't have to reinstall Vista after it boots to one of these black screen of death issues. The bad news is the underlying trigger is still not known/understood at this time.

How to fix the Vista KSOD (blacK Screen Of Death)
http://www.logicitc.com/blog/?p=102

SBSC - Windows Vista Black Screen with Mouse Cursor Only Issue:
http://sbsc.techcareteam.com/archives/325

Comments

Rick Darr said:

The Black screen hit me two days ago, my PC locked up as I was installing a Microsoft update. The above mentioned fix does not work for me, nor many others as I have found out by reading numerous posts. This is the cause according to Microsoft -

Article ID: 946532

Cause -

This problem may occur because of file system corruption within the $Txf directory. This corruption causes a deadlock condition between the Transactional NTFS (TxF) process and the Autocheck process.

Microsofts workaround -

To work around this problem, perform a clean installation or a parallel installation of Windows Vista.

Warning In a clean installation, existing data is deleted. This data includes personal data and settings. After you install the operating system, you must also reinstall all programs.

For more information about how to reinstall Windows Vista, click the following article number to view the article in the Microsoft Knowledge Base:

918884  (support.microsoft.com/.../918884 ) How to install Windows Vista

Sigh

# February 3, 2009 11:32 PM