IT Management - How to share information with your manager
Below are two articles from Computerworld that provide key communication guidelines on what should and should not be shared within a manager/employee relationship.
QUOTE: As an IT professional, you know the basic rules of office politics, the simple do's and don'ts that govern life at work. Adhering to these standards -- the ones that tell you to be proactive and a team player -- will help you keep your job. If you really want to advance, though, you need to know which types of information your boss relies on you to provide:
Article - Five things you should tell your manager
1. The real story. "Sugarcoating problems, holding back information, overpromising and consistently underdelivering are all reasons why IT has a bad reputation.
2. Your ideas. "Bring me ideas to improve the business, even if they're outside of IT
3. What you want. Ted Maulucci, CIO at Tridel Corp., a condominium developer in Toronto, tries to shift his workers into the jobs that they enjoy most.
4. No. It takes courage to tell the boss that you don't agree, but it's better for all involved when you say no to suggested projects, timelines, budgets or technologies that just aren't going to work
5. Your successes. No one wants to spend each day hearing only about project setbacks, failed servers and unexpected downtime. Good news is welcome too. Yet IT workers seem reluctant to promote the positive
Five things you should never tell your manager
1. All about the technology -- and nothing about the business. Acting like the business is terra incognita is a no-no. "Never tell me you don't know what the business wants but you'll build it when they decide,"
2. There's only one solution. "People can sometimes develop a fondness for a certain technology or programming language or manufacturer into almost a religion, but it's never the case that one type of solution is the proper one for all situations,"
3. Bad opinions about your colleagues. It's a simple rule that can get overlooked when your team is struggling with a missed deadline or a failing project, but think before you point a finger, because bosses generally don't want to hear about it -- especially if you haven't tried to work it out on your own.
4. There's no way. Robert Strickland, senior vice president and CIO of T-Mobile USA Inc. in Bellevue, Wash., makes his position very clear: Everything is possible.
5. A surprise. CIOs almost universally say they don't like surprises -- particularly unpleasant ones. Ian S. Patterson, CIO at Scottrade Inc., a St. Louis-based online brokerage firm, says he always prefers to hear news -- good and bad -- directly from his workers.