Fish

Published 26 June 4 10:33 PM | GregLow
Repost from 8th March 2004Finished another book. "Fish" by Stephen Lundin, Harry Paul and John Christensen. It was billed as "a remarkable way to boost morale and improve results". A lot of the business schools refer to it. My second-oldest step son manages a maccas restaurant and they use it in training.

I was left with the feeling that they'd stretched a 4 page story to over a hundred pages. The basic message was:

Choose your attitude (first thing you can do each day is choose the attitude you bring to work)
Play (have fun at work even if the work is boring)
Be Present (for your customers - make them feel important and that you are completely "present" when dealing with them - not distracted)
Make Their Day (do something special for them)

It's based on the Pike Place Fish Market in Seattle. The basic message was fine but the case studies in the book were made up. They didn't sound real to me while I was reading them.

The overall message is good though.