Do NOT use Norton Removal Tool in Vista system

Users who wish to remove Norton products using the Norton Removal Tool should NOT use it in Vista system.

Reason:  It will damage/remove the Microsoft Tunnel Interface Driver (tunmp.sys) in Vista.

I reported it to Symantec so let's hope there will be an update on their Norton Removal Tool.

Posted too in http://www.dozleng.com/updates/index.php?showtopic=13095

Update: 

Symantec response - they will release an update next week to fix the issue.  Note: The version of NRT that has the above issue is v2007.2.07.4

Published Tue, Jul 17 2007 3:45 by donna

Comments

Tuesday, July 17, 2007 7:30 PM by ITsVISTA Web Links: July 17th, 2007 | ITsVISTA

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Saturday, July 21, 2007 10:40 AM by Donna's SecurityFlash

# Symantec released a "fixed" Norton Removal Tool

I blog few days ago a problem about Norton Removal Tool. The Norton Removal Tool v2007.2.7.4 For Windows

Saturday, July 21, 2007 9:23 PM by HenryE

# re: Do NOT use Norton Removal Tool in Vista system

Just downloaded NRT 2008.0.0.21 - and RAN IT in a Vista environment. Only then did I discover your warning...

I wonder if I've done any damage, and how to find out.

Monday, July 23, 2007 10:21 PM by donna

# re: Do NOT use Norton Removal Tool in Vista system

Henry, that new version of the tool should not give issue anymore but to find out:

Open Device Manager of Vista and see if Microsoft Tunnel Interface Driver  device driver is damaged/missing. If so, you'll see a yellow icon for Microsoft Tunnel Interface Driver.

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Tuesday, July 31, 2007 5:07 PM by Leora Weinglass

# re: Do NOT use Norton Removal Tool in Vista system

I suggest that anyone wishing to have Norton (or anything pertaining to Symantec) removed from your computer... have it professionally done~~~  AND beware that even some of the top geeks in this area will admit that it is close to impossible to remove it from some computers.  The way they are bundling them these days (one hand shaking the other apparently, in the case of Norton + Microsoft), is done in practically a criminal fashion.  Norton/Symantec is so deeply embedded in your OS that to entirely remove all traces is a similar scenario to removal of the worst possible VIRUS from your system.  I wish there could be some sort of PROTECTION set up strictly for attacks of innocent people by manufacturers of such dangerous products.  So far I have heard of nothing POSITIVE to be accomplished by having NORTON on anyone's system but it seems that util people start standing up and protesting this violation of our rights (this forced bundling by the manufacturers of new computers) we are going to be stuck with figuring out a way to over come this nasty virus, Norton !

Tuesday, July 31, 2007 5:07 PM by Leora Weinglass

# re: Do NOT use Norton Removal Tool in Vista system

I suggest that anyone wishing to have Norton (or anything pertaining to Symantec) removed from your computer... have it professionally done~~~  AND beware that even some of the top geeks in this area will admit that it is close to impossible to remove it from some computers.  The way they are bundling them these days (one hand shaking the other apparently, in the case of Norton + Microsoft), is done in practically a criminal fashion.  Norton/Symantec is so deeply embedded in your OS that to entirely remove all traces is a similar scenario to removal of the worst possible VIRUS from your system.  I wish there could be some sort of PROTECTION set up strictly for attacks of innocent people by manufacturers of such dangerous products.  So far I have heard of nothing POSITIVE to be accomplished by having NORTON on anyone's system but it seems that util people start standing up and protesting this violation of our rights (this forced bundling by the manufacturers of new computers) we are going to be stuck with figuring out a way to over come this nasty virus, Norton !

Sunday, August 19, 2007 4:08 AM by phil

# re: Do NOT use Norton Removal Tool in Vista system

I have this problem, how do I fix it

Wednesday, August 22, 2007 3:19 PM by Tommy

# re: Do NOT use Norton Removal Tool in Vista system

I have installed the Cox Internet Security Suite on my computer, the my system started to perform poorly so I removed Norton Internet Security suite. I wanted to make sure it was completely removed so I used their removal tool- under their support direction.

Now I keep getting this error "Authentium ESP3 has stopped working"

Friday, August 24, 2007 9:35 PM by yvonne hill

# re: Do NOT use Norton Removal Tool in Vista system

i received this warning do not use norton removal tool in vista system. i hope i'm doing  the right thing.

Monday, September 10, 2007 2:40 PM by kun

# re: Do NOT use Norton Removal Tool in Vista system

my comupter broke and shuts down

Thursday, September 20, 2007 8:16 AM by Mary Kiewel

# re: Do NOT use Norton Removal Tool in Vista system

So tell how do I use a computer that will not allow me to do the things I want to do?  I must admit I hate my new computer with Vista installed.  I am not a computer person just a 62 year old women who wants to order on line and send and receive email.  I don't think I am asking too much after spending $1100. on a new computer.  

Sunday, September 30, 2007 2:27 PM by Angela

# re: Do NOT use Norton Removal Tool in Vista system

www.computerhaven.info/.../printable.aspx

The above link is to all those scared to death of uninstalling norton. I suggest unintalling it if you are having issues, TURN ON Window Firewall since norton turns it 'off' supposedly c.c. After you have windows firewall on for SOME protection (either that or disable the internet for a bit)USE the Norton Removal Tool. IF YOU GET the damaged device showing up in Device manager than read the posts at the link ABOVE, it provides some nice working out of this issue. Seems if you 'damage' this device by uninstalling NIS you can repair it.

hope this helps

and to think all this started when i was trying to find a way to make my Freelancer game work on windows vista. I guess some internet protocols are preventing me from connecting to servers online. Who woulda thought a MICROSOFT game would have issues... and no patches...

Monday, October 01, 2007 7:50 PM by Rod in Australia

# re: Do NOT use Norton Removal Tool in Vista system

Like Mary I hate Vista.  Norton stopped working, I have no sound, DVDs are not recognised, cant play movies, can't open attachments from Inbox, can't open Word or Excel and it is slow. New HP Laptop - may as well throw it out the window.

Friday, October 05, 2007 12:10 PM by bob aldrich

# re: Do NOT use Norton Removal Tool in Vista system

i  hope  the  norton  info is  clear so  i  can  avoid it

Tuesday, October 09, 2007 8:16 PM by glebovitz@cox.net

# re: Do NOT use Norton Removal Tool in Vista system

My OS is Windows XL.  You have convinced me not to use the Norton Removal Tool to remove the Norton anti virus program from my computer.  Please tell me how to go about removing the Norton sample program that was installed in my Dell computer when I received it.  Thank you!

Wednesday, October 10, 2007 7:58 AM by donna

# re: Do NOT use Norton Removal Tool in Vista system

The Norton Removal Tool of Symantec has been updated.  The issue is now fixed.  You can go ahead and use it to remove Norton product (if you don't want it).

Thursday, October 11, 2007 1:51 AM by john

# re: Do NOT use Norton Removal Tool in Vista system

what should i do i hae liveonecare norton and mcaffee

Thursday, October 11, 2007 1:58 AM by john

# re: Do NOT use Norton Removal Tool in Vista system

what should i do i want cox security and i already have liveone care norton and mcafee and someone is still able to tamper with my persoal and private stuff as the matter of fact ill be lucky if this particuler message is sent w\o my hacker rying to block affraid that someone may help me detect him or her

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