Symantec AntiVirus cannot detect viruses after you install a hotfix

Symantec AntiVirus cannot detect viruses after you install a hotfix on a computer that is running Windows Server 2003 or Windows XP SP2

You install a hotfix on Microsoft Windows Server 2003 or on Microsoft Windows XP Service Pack 2 (SP2). However, after you install the hotfix, Symantec AntiVirus cannot correctly detect viruses in encrypted files that reside on a network share or in a document library.

This problem occurs if you have installed the hotfix that is described in the following Microsoft Knowledge Base article:
922582 (http://support.microsoft.com/kb/922582/) Error message when you try to update a Microsoft Windows-based computer: "0x80070002"

This problem occurs if the following conditions are true:
• A legacy filesytem filter driver is installed on the same computer as Symantec AntiVirus. 
• The legacy filesystem filter driver is configured to encrypt files that are stored on network shares. 

http://support.microsoft.com/default.aspx?scid=kb;en-us;933215
http://support.microsoft.com/kb/922582/

Published Mon, May 21 2007 18:18 by donna

Comments

Monday, May 21, 2007 12:54 PM by Microsoft hotfix prevents Norton AntiVirus from detecting viruses » The PC Doctor’s blog

# Microsoft hotfix prevents Norton AntiVirus from detecting viruses » The PC Doctor’s blog

Pingback from  Microsoft hotfix prevents Norton AntiVirus from detecting viruses » The PC Doctor’s blog

Monday, May 21, 2007 4:45 PM by Coat of Many Colors

# re: Symantec AntiVirus cannot detect viruses after you install a hotfix

What is Encryption!

It is a method of storing a file SO that it CANNOT be READ by a third party or entity without Proper Authorization.

( Symantec responsible as they are may not be

Authorized to view such data!)

**To fond of using WWW online scanning to detect some viruses???**

It is therefore up to the User of such a Computer to ensure these files have not been tampered with when transferring from one System to another.

Tuesday, May 22, 2007 8:55 AM by Chris Mosby at myITforum.com

# Symantec AntiVirus cannot detect viruses after you install a hotfix - Donna's SecurityFlash

Ok this is NOT good. Good catch Donna!! Symantec AntiVirus cannot detect viruses after you install a

Wednesday, May 30, 2007 11:58 PM by Amy Sheehan

# re: Symantec AntiVirus cannot detect viruses after you install a hotfix

Do you have any updated info re this problem???

TIA -

ANd thank you Donna !

Amy SHeehan

Thursday, May 31, 2007 2:19 AM by donna

# re: Symantec AntiVirus cannot detect viruses after you install a hotfix

Hi Amy,

Only the above so far that a hotfix is available by requesting to MS (to fix the problem).

If you don't have the hotfix yet, you can try to request via their web-form at support.microsoft.com/.../survey.aspx

Enter the above KB article 933215.

Regards,

Donna

Thursday, May 31, 2007 3:04 AM by Amy Sheehan

# re: Symantec AntiVirus cannot detect viruses after you install a hotfix

Thanks so much Donna !!!

Request submitted.  Thank you for the direct link for the request.  I have been trying to contact them via phone with no success for about a week now [ when I had the time ]

Again, THANK YOU !

I am also going to be sending this over to my friends in Santa Monica Symantec offices.

If you hear more about this, please let me know.

You're the best !

Amy

Thursday, May 31, 2007 3:04 AM by Amy Sheehan

# re: Symantec AntiVirus cannot detect viruses after you install a hotfix

Thanks so much Donna !!!

Request submitted.  Thank you for the direct link for the request.  I have been trying to contact them via phone with no success for about a week now [ when I had the time ]

Again, THANK YOU !

I am also going to be sending this over to my friends in Santa Monica Symantec offices.

If you hear more about this, please let me know.

You're the best !

Amy

Thursday, May 31, 2007 3:45 AM by Amy Sheehan

# re: Symantec AntiVirus cannot detect viruses after you install a hotfix

Thank you so much for the direct request link for the hotfix!!!

I had been going around in circles trying to find it !

Again, THANK YOU DONNA !!!!

You're the best !

-amy-

Thursday, May 31, 2007 10:34 AM by donna

# re: Symantec AntiVirus cannot detect viruses after you install a hotfix

You're very welcome Amy! :-)

Monday, July 02, 2007 9:49 PM by Rose Ireton

# re: Symantec AntiVirus cannot detect viruses after you install a hotfix

I am trying to reinstall my anti virus and its not working for me please help

Tuesday, July 03, 2007 8:03 PM by donna

# re: Symantec AntiVirus cannot detect viruses after you install a hotfix

Hello Rose,

What version of Norton Antivirus do you use? Which operating system do you have?