Security & Management : SCSM

System Center Service Manager Beta 1 Released!

daniel — Thu, 07 Jun 2007 04:48:00 GMT

We are extremely excited to announce Beta 1 of System Center Service Manager is now available for download on Connect. We hope you will promptly download, test and provide feedback on this Beta. Beta 1 provides a wide range of functionality for you to test and evaluate:
· Distributed install
· Administration wizards for easy solution configuration
· AD connection wizard
· SMS 2003 SP3 connection wizard
· Asset inventory including the first phase of asset reconciliation in the CMDB
· Incident management including queues, customizable drop-down values, asset linking, and notification workflows
· Change management including queues, customizable drop-down values, asset and incident linking, multiple review stages, activity management and notification workflows
· A self-service portal which includes knowledge search, service request submission, and software provisioning integrated with SMS 2003 SP3
· Knowledge Management including authoring, viewing, comment and rating all integrated with Word 2007 and SharePoint 2007
· Data Warehousing and Reporting including 6 sample reports for incident, change and asset data

System Center Service Desk Beta

daniel — Tue, 27 Mar 2007 02:28:00 GMT

System Center code name “Service Desk” links IT to the business by enabling IT organizations to respond to changing business needs while delivering reliable and cost-effective IT services. “Service Desk” is an extensible platform that delivers out-of-box workflows to automate IT operations around incident and problem resolution, IT change control, and asset lifecycle management. Leveraging a model-based CMDB, “Service Desk” complements Configuration Manager and Operations Manager by serving as the central hub through which all IT assets and processes are tracked, playing a critical role in driving the value of IT services to the business.

News of System Center Reporting Manager

daniel — Sat, 10 Feb 2007 01:23:00 GMT

There are no new version of System Center Reporting Manager. And it is removed from System Center website already.

The features of Reporting Manager will be integrated to System Center Service Desk.

System Center Service Desk

daniel — Sat, 24 Jun 2006 02:07:00 GMT

To automate IT Service Management, it is necessary to implement a single point of contact in the service desk for all service requests, knowledge, and workflow, and for processes such as incident, problem, change, and asset management. This paper provides a high-level description of the Microsoft System Center solution for IT Service Management currently under development and code-named “Service Desk” (“SD”)

Microsoft System Center “Service Desk”

http://www.microsoft.com/windowsserversystem/systemcenter/sd/default.mspx

Download the document

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