We are extremely excited to announce Beta 1 of System Center Service Manager is now available for download on Connect. We hope you will promptly download, test and provide feedback on this Beta. Beta 1 provides a wide range of functionality for you to...
System Center code name “Service Desk” links IT to the business by enabling IT organizations to respond to changing business needs while delivering reliable and cost-effective IT services. “Service Desk” is an extensible platform that delivers out-of...
There are no new version of System Center Reporting Manager. And it is removed from System Center website already. The features of Reporting Manager will be integrated to System Center Service Desk.
T o automate IT Service Management, it is necessary to implement a single point of contact in the service desk for all service requests, knowledge, and workflow, and for processes such as incident, problem, change, and asset management. This paper provides...