Security & Management

System Center Service Desk

To automate IT Service Management, it is necessary to implement a single point of contact in the service desk for all service requests, knowledge, and workflow, and for processes such as incident, problem, change, and asset management. This paper provides a high-level description of the Microsoft System Center solution for IT Service Management currently under development and code-named “Service Desk” (“SD”)

Microsoft System Center “Service Desk”

http://www.microsoft.com/windowsserversystem/systemcenter/sd/default.mspx

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Posted: Sat, Jun 24 2006 3:07 by daniel | with 3 comment(s)
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Comments

Nick Barrett said:

When is this due for release, is there a beta available for download?

# August 13, 2007 11:38 AM

daniel said:

You can get the beta from connect.microsoft.com

# August 16, 2007 11:10 PM

call center jobs said:

The hosted contact center offers a number of advantages that can benefit contact centers of any size. As the capabilities of hosted contact centers are now equal to those of on-premise in many instances, the decision between the two comes down to the

# July 11, 2009 10:21 PM
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