System Center Service Desk
To automate IT Service Management, it is necessary to implement a single point of contact in the service desk for all service requests, knowledge, and workflow, and for processes such as incident, problem, change, and asset management. This paper provides a high-level description of the Microsoft System Center solution for IT Service Management currently under development and code-named “Service Desk” (“SD”)
Microsoft System Center “Service Desk”
http://www.microsoft.com/windowsserversystem/systemcenter/sd/default.mspx
Download the document
Download