http://msmvps.com/blogs/crm/archive/2007/08/29/keeping-track-of-public-queues-with-a-vista-gadget.aspxWay back when CRM 1.0 came out, we embraced email enabled queues as a key responding to our clients support requests. By replacing an email distribution list with a queue we eliminated the problems we often had where two or more people would start respondingenCommunityServer 2008.5 SP2 (Build: 40407.4157)