Recurring Service Cases

hosted call center

hosted call center — Wed, 08 Jul 2009 10:09:02 GMT

Smart predictive dialers combine auto dialing with voice messaging and phone agents who are prepared to handle calls initiated by the dialer. Answering machines, busy signals, and unanswered calls are processed in a manner similar to that of a normal

re: Recurring Service Cases

crm — Wed, 29 Aug 2007 23:37:10 GMT

We are thinking about re-writing this stuff and making it available. The problem we have now is that the code is very much tied to specifiec fields we created in CRM back on version 1.2. We need to re-design this to make it a bit more generic for implementation. For example our code identified a template service case as the newest service case connected to a contract where the service case is cancelled and hte casetypecode = 5. It works great for us but other implementation my already be using casetypecode 5 for some other purpose.

It seems like there is some interest so we will fit it in when time permits.

re: Recurring Service Cases

Nolan Garrett — Thu, 09 Aug 2007 00:47:56 GMT

I'd really like to have this solution for my internal CRM deployment. Is any of this available for a deeper inspection?

re: Recurring Service Cases

Jeff Reiter — Mon, 02 Jul 2007 20:53:26 GMT

I would like more information on this, is it possible to get more detail?

re: Recurring Service Cases

Brian Procida — Fri, 27 Apr 2007 15:20:31 GMT

I could really use this type of functionality for a new prospect I am working with. Would you be interested in providing other partners with that solution?