Yes, you CAN do that with CRM

I install the following patches and hot fixes on all the Microsoft CRM implementations we manage. This article also demostrates the functionality of the CRM Knowlege Base and is infact a copy of the KB I maintain for my company. As I update my internal KB I'll post the update here.

Prescribed Patches for a Microsoft CRM Server Installation

Microsoft CRM v1.2 is installed.

Install the following Updates and Hotfixes in the order listed.

• (2005-03-28) KB870635 - Microsoft Business Solutions CRM update for Windows XP Service Pack 2
• (2005-03-28) KB837059 - Update to Microsoft Business Solutions CRM 1.2 to add Coordinated Universal Time +1200 to timezone list
• (2005-03-28) KB840934 - Microsoft Business Solutions CRM version 1.2 update for 839153, 839159, and 839162
• (2005-03-28) KB841562 - Microsoft Business Solutions CRM 1.2 hotfix for 839163 and 835306
• (2005-03-28) KB886355 - Microsoft CRM 1.2 Hotfix Rollup for 840058, 841648, 843172, 870575, 888004, 888005, and 888006
• (2005-04-19) KB892949 - Microsoft CRM Update Rollup 1 for Microsoft CRM Sales for Outlook 1.2 (Note this role up addresses a lot of server side bugs too.)