Dell replaces my XPS M1710 laptop

re: Dell replaces my XPS M1710 laptop

Adam — Tue, 15 Sep 2009 22:00:24 GMT

Richard, stay on them!!!! If you are under warranty you are a bit safer but if not call everyday, take names, play dumb, ask questions. I was on them everyday and it was still a month because of the old "back order" nonsense.

re: Dell replaces my XPS M1710 laptop

Richard — Sun, 06 Sep 2009 19:19:52 GMT

I had an accident with my m1730. Was at a friends house took my laptop out side on the balcony to smoke a cigarette when my friend said something so I turn to ask "what" and hit my laptop by accident with my elbow an it fell damaging it.

I contacted dell once I got home they sent a overnight box been a little over a week with no response from dell.

Should I just keep waiting or bug the hell out of them?

re: Dell replaces my XPS M1710 laptop

Adam — Wed, 05 Aug 2009 20:44:52 GMT

So I had the same problem, just one day during a normal use the monitor went black and I was unable to start the computer. I've had the m1710 for under 2 years. After sending back the machine and getting countless responses of "back order" my laptop finally came back repaired, replacing the video card (nvidia7950) and motherboard, a month and 2 days later. Last week they said they would replace it with a new one because they did not know when the parts would be coming in, my representative was "shocked" and "determined to make this issue right". But if I wasn't up there a$$ the thing would probably sit there for months. The m1710 stinks and I am in a way pissed that I still have it. This is my last Dell computer and I would not suggest this machine or Dell because there are too many divisions that do not communicate with each other correctly.

Brian, do not believe you will get a new laptop until it is physically in your hands!

re: Dell replaces my XPS M1710 laptop

Henry — Mon, 27 Jul 2009 13:05:53 GMT

Exactly the same issues, had them for nearly a year now... 3 replacement graphics cards and a new LCD in the process. Finally been offered a M1730 in replacement, better than nothing and looking forward to not having to deal with their "customer support" for a long time.

re: Dell replaces my XPS M1710 laptop

Brian Madsen — Wed, 15 Jul 2009 09:16:17 GMT

@Mark,

I had the laptop for less than a year when this started to happen.

Consistently, for the coming 9 months, i had problems with 7 major repairs done.

i ended up having had:

- 4 motherboards replace

- 4 graphics cards replaced

- 3 1/2 sets of fans replaced

- 4 heatsinks replaced

Finally the situation was such that Dell offered me a replacement unit - which is what i'm waiting for at the moment.

My warranty was initially for 1 year, but due to having had 3 technicians out in rapid succession, with no fix, Dell offered to extend my warranty with another year on top of my original warranty period.

So, roughly 9-10 months old when i began to have this problem.

re: Dell replaces my XPS M1710 laptop

Mark Hayes — Wed, 15 Jul 2009 09:09:20 GMT

Hi i have just come across this blog, I am having the same problem with my xps i recently went to upgrade the driver on graphics card all went ok but the within 5 mins of playing world of warcraft online the laptop shuts down due to overheating?? When i rollback the driver it works ok for some reason. I was just wondering how long you have had the xps before these probs started and how long was the warranty on the xps. thanks

re: Dell replaces my XPS M1710 laptop

Guennadi M — Tue, 30 Jun 2009 03:45:04 GMT

I had exactly the same problem. Dell replaced motherboard in my laptop 4 times. Can't wait for a good chance to throw it out.

re: Dell replaces my XPS M1710 laptop

Brian Madsen — Thu, 18 Jun 2009 22:38:35 GMT

@David,

yes - my attitude towards Dell, after this solution was offered, has drastically changed.

they've done the right thing by me and for that i'm grateful - it's one worry i don't have to consider any more.

Now i just need to wait for the unit to arrive and i'll be returning everything else to Dell from the M1710.

re: Dell replaces my XPS M1710 laptop

David Stock — Thu, 18 Jun 2009 09:47:02 GMT

That's good to hear. It is your right as a customer to get the best solution possible, and Dell did the right thing by replacing your laptop.