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Thu, Jun 18 2009 17:30

Dell replaces my XPS M1710 laptop

As everybody knows by now (well, those reading this blog anyways) i’ve had some ups and downs with my XPS M1710 laptop over the last 9 months. After 7 major parts failures in just 9 months, Dell has agreed to replace my laptop – since the XPS M1710 is...
Posted by Brian Madsen | 9 comment(s)
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Wed, Jun 3 2009 7:57

Dell replacing motherboard and graphics card in my XPS M1710, again – 4th time now

It seems that i’m going to punted with yet another set of REFURBISHED parts from Dell for my XPS M1710. Had recently had two major crashes, one was a certain overheating fault (again, wow, what a surprise) where i was warned that the system had shut down...
Posted by Brian Madsen | 8 comment(s)
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Mon, Feb 16 2009 7:40

Dell to replace fans and graphics card on my XPS M1710 again today

I'm having Dell replace another set of fans and graphics card on my XPS M1710 today (well, it's scheduled and booked in for a replacement between 8am-12noon). My 7950Gtx card was starting to overheat again (most likely due to the design flaws...
Posted by Brian Madsen | 27 comment(s)
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Mon, Nov 10 2008 6:08

Dell extends my warranty...

The laptop saga is drawing to an end and as promised, Dell has extended my warranty (at no cost to me) to ensure that my laptop stays perfectly functional. I was surprised to see two new line items in my warranty and service list: - Priority User Phone...
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Mon, Oct 27 2008 17:01

my XPS M1710 seems to have been fixed, thanks Dell

Well, after more than a months of working with Dell technicians - two seperate onsite calls and one workshop incident later and my laptop actually seems to have been fixed. I haven't run any diagnostics...yet, but as a benchmark i installed Gears...
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Wed, Oct 22 2008 17:19

Totally frustrated with Dell - XPS M1710 has gone AWOL

As you may know (or may not if you're new here) i've had a lot of dramas with Dell regarding my XPS M1710 laptop. Last october ('07) saw the M1710 as the laptop flagship from Dell and the early reviews put it miles ahead of any other laptop...
Posted by Brian Madsen | 6 comment(s)
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Tue, Oct 14 2008 16:51

DELL XPS M1710 to go in for a test workshop

Yeps, that’s right, my Dell XPS M1710 is now going to go in for a 3-4 day test at a Dell workshop. Since i got my motherboard, heatsinks, fans and graphics card replaced it’s been a dogs breakfast for performance. I finally had enough – while playing...
Posted by Brian Madsen | 2 comment(s)
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Sat, Sep 20 2008 19:54

DELL XPS M1710 Laptop saga continues…

Finally got a Dell technician out today (Saturday) after being fopped off all day yesterday with promises and white lies. The technician arrived within the scheduled period as promised and started having a look at the laptop to diagnose what the problem...
Posted by Brian Madsen | 55 comment(s)
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Fri, Sep 19 2008 15:56

Dell services going down hill...

Well, wasting rent here - Dell seems to be good at making promises, but can't seem to get their act together for the follow-up. Edit: I called this morning at 8am to confirm that the technician was going to show up and was told that my parts would...
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Wed, Sep 17 2008 18:40

Dell support #1 so far

Damn - i have to say this..and say it loud too..DAMN!! Called Dell support (finally got through, yay) and after some extensive tests the operator advised me that a technician would be dispatched to replace some parts in the laptop (wonder what will be...
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Wed, Sep 17 2008 17:38

My laptop is luckily still under warranty..phew

today i checked with Dell regarding warranty for my laptop which had some issues yesterday and i'm still covered for yet another 175 days on XPS premium support and next day parts and service from Dell. So, now i've sent a support request and...
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Tue, Sep 16 2008 18:31

DELL XPS M1710 gaming laptop overheating...

Last night i decided to play a few games of COD4 - which i do for an hour here and there, and suddenly i had a drop in FPS and a few seconds later the whole laptop just closed down. At first my mind went OMG!!!!! a powerspike or something just as malicious...
Posted by Brian Madsen | 236 comment(s)
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Sun, Dec 30 2007 22:42

Dell XPS M1330 vs Lenovo Thinkpad T61

My wife has been speculating on getting a laptop and naturally asked me to look into this for her. One of the aspects that she's been stipulating is size. She does not want a monster laptop like my Dell XPS M1710. So, bearing in mind the size i went...
Posted by Brian Madsen | 5 comment(s)
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