Dell replaces my XPS M1710 laptop
As everybody knows by now (well, those reading this blog anyways) i’ve had some ups and downs with my XPS M1710 laptop over the last 9 months.
After 7 major parts failures in just 9 months, Dell has agreed to replace my laptop – since the XPS M1710 is no longer on the market, and parts to build a new system isn’t available it seems i’m getting a factory fresh laptop, rather than what the XPS Resolution Specialist informed me when we finally got to this resolution.
The laptop i’ll be receiving in the next couple of weeks is an Alienware M17x (S510605AU) and needless to say i’m stoked with this resolution.
Not only wont i have to worry about my laptop dying on me at, sometimes, inconvenient moments, but i’ll be using one of their new Alienware models.
It’s been a long and stressful time after the first graphics card failure and I have to give Dell credit (even though i’ve been frustrated with the quality of the parts and sometimes dealing with Dell’s Technical Support) for never blinking when trying to fix it.
Unfortunately the parts in the laptop was faulty to start with – the NVidia 7950GTX graphics card had some serious cooling flaws, the same goes for the fans and heatsink.
Nevertheless, when i originally bought this laptop it was an absolute powerhouse! performance on the system was extraordinarily high, compared to other laptops – shame on the faulty guts tho.
To this day, i’ve still been able to crunch code on the XPS M1710 and we all know that Visual Studio can be a tad powerhungry.
My last encounter with overheating was what caused Dell to suggest my laptop be replaced. It took some convincing, but finally the XPS Resolution Specialist could see the logic in what i was saying – it’s a recurring problem and has been for 9 months.
So, i’ve accepted the terms and conditions and are waiting for the factory to start building.
So, thanks Dell, for listening and for coming to the table with a satisfactory resolution.