Dell extends my warranty...
The laptop saga is drawing to an end and as promised, Dell has extended my warranty (at no cost to me) to ensure that my laptop stays perfectly functional.
I was surprised to see two new line items in my warranty and service list:
- Priority User Phone Support (24x7)
- Plus Technical Phone Support
Haven't seen those two before, but i'm assuming that #1 means i have priority when i call technical support. The second one still baffles me a bit. "Plus Technical Phone Support"?? The Dell Technical Engineers, i've dealt with, wouldn't know a laptop if they were sleeping on it - well, that's what the impression i've gotten from the numerous times i've spoken to them anyways. Maybe there's different levels of Dell Technical Engineers (would assume they have some smart people on their corporate programs) and maybe i wont have to deal with the "less-than-knowledgeable" engineers in the future.
So i now have 1 year (360 days left it shows) with priority support and the laptop warranty is extended out to 2010. As long as i don't have to battle my way through lies and excuses if something has to be fixed i suppose the case is now closed.
It's good to see the Customer Care/Service Representative has come through with the promise he made me.
I also got one of those "Dell Customer Experience Survey Invitations" today. which was surprising as well - didn't think they could be in any doubt as to my opinion at this stage. Should have waited 3-4 months before sending that i think. Still extremely dissatisfied over how my issue was dealt with - that's not going to change. However, if it proves (with time that is) that the laptop isn't going to die on me then it's as satisfactory outcome as can be expected.