Dell support #1 so far
Damn - i have to say this..and say it loud too..DAMN!!
Called Dell support (finally got through, yay) and after some extensive tests the operator advised me that a technician would be dispatched to replace some parts in the laptop (wonder what will be replaced) for Friday.
Not quite next business day support, but beats the hell out of the support i've gotten from Austin Computers. So mock Dell all you like guys, a technician superhero is inbound to fix my laptop!! w00t w00t!
Now i just need to cross my fingers that the correct parts gets replaced and the issue is dealt with/fixed!
Kudos to Dell for owning up to their support/warranty!