IT Service Providers and MSPs: The 10 Processes You Must Automate To Winhttp://msmvps.com/blogs/bradley/archive/2007/07/02/it-service-providers-and-msps-the-10-processes-you-must-automate-to-win.aspxChris Rue is way too good with Photoshop sometimes... http://www.chrisrue.com/funcave/2007/07/santa-crall-is-coming-to-town.html http://sbscme.blogspot.com/ Mark Crall is way too cool IT Service Providers and MSPs: The 10 Processes You Must Automate ToenCommunityServer 2008.5 SP2 (Build: 40407.4157)